Made booking over the phone, been allocated on 4th floor even mentioned we are with 18 months little one and the place doesn't have lift! However we presume place is fully booked (didn't look like)! After late arrival first night 11pm we realised there is no heating on and no remote for air con! Rang the manager/owner and he wasn't really helpful sounded like is on rush to hang up! Was no assistance so had to stay in cold room on mid November with little baby! He got cold on the morning so had to go to a pediatric! Second night we been given the remote for air con which barely managed to warm the room up! Room has a nice useless kitchen as there is no cutlery and dished. Mini fridge is off and has a brand new non working oven! It is a shame place like that has been left very unwell maintenanced!!! Not the cleanest place as well! Don't really recommend it if there is...
Read moreIt didn't worth like half the money we paid. This is not a real hotel, this is a family place with no reception after 22:00, very crowded at breakfast, which is by menu, but noone gives you such and you don't know what you can order and for what you can be charged additionally. Noisy, because of the other guests, lack of parking, leftovers garbage hopefully from the previouse visitors... I have no words really, wouldn't repeat again, strongly don't recommend. The owners are trying hard somehow, but still there are so small missing stuff, that I don't want to put a focuses on them...|Photos are made in apartment Paris, not working small lamps near the bed, not possible to lock inside the main door of the apartment, not possible to open the balcony doors just a little bit... Very...
Read moreThis is a family hotel both in name and nature. Guests are well looked after in a variety of well appointed themed rooms. Bathrooms are well appointed with good size showers. Flat screen TV and free Wi-fi accessible all over the hotel. A cosy restaurant and garden lounge add to the ambience. Note that the bar closes at 23:00 so there is nothing to disturb your sleep. The chef delivers an excellent menu, though the hotel is not licenced to supply fish??? I booked for a week and stayed an extra 9 days! Ruse has a lot to offer, bother the centre and the park are in close proximity...
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