Bed&Breakfast K21 — Hotel in Sofia City

I had a terrible experience at this hotel. Despite booking and paying in advance through Booking.com, when I arrived, the owner told me there were no rooms available because she had given mine to someone else and didn’t update the listing.

When I expressed my frustration, instead of handling the situation professionally, the owner started yelling at me and made abusive, offensive comments about my nationality and age. The behavior was completely unacceptable and humiliating.

In the end, the owner returned my payment in cash and gave me a lift to another hotel. However, this does not excuse the shocking lack of professionalism and the abusive way I was treated as a guest.

The owner complained to me about how stressed she is from running this business and how “guests are causing her stress.” Honestly, if that’s the attitude, why run a hotel in the first place?

The new hotel ended up costing me about 20% more. This was by far one of the most unprofessional and unpleasant experiences I’ve ever had...

Even if we were not an easy care group and the K21 owner wouldn't write the same about us, we really liked that place. We were a bachelor party group and too loud as there was another room used by some other people. So I can understand the anger about the loudness. Nevertheless a beautiful place where I would always go again.|Very clean and a very polite owner.|Only option to improve: More variety in the breakfast. They only...

Just 15 minutes walk from Sofia’s main and cultural centre, this is a wonderful place to stay, owned and managed by the most lovely lady. Nothing is too much trouble for her, she is kind and considerate, and genuinely interested in her guests. I feel very lucky to have found her accommodation, and cannot recommend it highly enough. Would love to...