Raketa Rakia Bar — Restaurant in Sofia City

Sadly I was very disappointed yesterday from the place. It's the second time I've visited, I had really good memories before but now it was completely different .

First of all , you can't have only 1 napkin per person , and seeing that those are dirty just wait for the customers to ask for more napkins. I ordered one type of Rakia but the server mistook it the second time . I take it as a honest mistake, I was able to try another rakia .

I ordered meatballs and they got lost somewhere along the way . They apologized afterwards , but I remember the server that confirmed it . Overall staff gets a bit chaotic when it gets full.

The chairs were extremely dirty . The servers don't even stop at your table , they just take your order without looking at you. Also a few of them were extremely rude.

The most bizarre thing was when you order a small or a big rakia they don't prefill it at the bar ! They bring the bottle and they serve as much as they think it should be. So evertime it was wrong.

Food was okay , traditional bulgarian food. I can't complain there.

We got a bill of 155 lev , which was understandable , rakias were wrong in there , but they were the same price so I didn't mind . They asked me to leave a tip without telling me how much the tip would be when paying by card.The tip was 10% . In other countries they ask if you would like to leave a tip and how much you would like to leave. Taking 10% from each customer without telling is something that they shouldn't...

A short story demonstrating the attitude of the staff. Yesterday, our baby — who just turned one — finally went to sleep after a long struggle. My partner and I, completely exhausted, decided to take a risk and try to have lunch while she was sleeping. I was very skeptical that we’d manage to pull it off, but I decided to give it a shot and look for a quiet table at the restaurant. One of the staff members noticed me and kindly offered to help. In the end, they found us a very quiet table at the far end of the hall and even turned down the music in that area to avoid waking our baby. It was a weekday, around 3–4 PM, and the restaurant wasn’t very crowded. They could have just seated us anywhere, kept the music at its usual volume, and gone about their day. But they didn’t. They went the extra mile. These days, parents with small children are often made to feel like an inconvenience in social spaces — excluded or treated as chaotic and annoying. But the staff at Raketa showed us something different: genuine care. They made us feel welcome, respected, and seen. This is what true hospitality looks like. I highly recommend this place — not just for the delicious food or the great location, but for the incredible team and management behind it. They’re not only preserving cultural heritage — they’re preserving human kindness, with special attention to detail in...

I'd like to be reviewing my food at this place but unfortunately the experience which started and continued at the end of my visit made this a truly terrible experience. I, a tourist, visited with three female locals and we enjoyed our meal until one of the male servers made an inappropriate comment about one of the girls at our table. She had her leg crossed and he walked by and said in Bulgarian "Oooh, look at that, her boyfriend must be so lucky." She then relayed this comment to the table and we were all grossed out. We finished up our meal and the same server said it again, and this time, OUR server repeated it and they both laughed and leered at the table making more comments to themselves. We told them in both English and Bulgarian that it was inappropriate and they laughed it off. One appeared to have been drunk, too, but that does not excuse this behavior.

I can't, in good faith, recommend this restaurant to anyone with the servers sexually harassing patrons and I felt very uncomfortable and unsafe after this experience, and I will never return despite...