Phum Khmer Lodge — Hotel in Siem Reap

The lodge is not exactly as shown by some reviews. The place is run by very friendly and helpful stave and management who are lovely. ||The breakfast was nice and as expected.||However, on arrival after a drive, flight and drive all delayed we found that not only was there no food but the bar was closed as well despite us traveling in a group of 8. ||The advertising photography is excellent but reality it is not a “luxury experience” and the cabins were hot and populated with mosquitoes and the A/c cooling did not kick in until early hours of the morning being small for the size of accommodation. |A “rustic” experience would be more accurate as one of our party was awake all night worrying about the cracks in the floor and what would potentially come through.|The description of the location as out of town and tranquil I must challenge as the hotel venue was on a fairly busy road and motorbikes and lorry’s woke us up several times after fitful sleep. Music (canned in speakers) from the temple literally next door started at 0530 and transitioned into prayers over the same tannoy system until we departed at about 10. (We were informed that it was a part of a 3 day funeral for which we can’t blame the hotel however the noise was persistent and intrusive.|The final point was that when booking the cabin it implied (and the photos supported) that there were 3 separate bedrooms permitting privacy for adults and children - this was not the case with 3 beds in a single room - this venue is NOT suitable for children but for adventurous singles or couples it is...

The hotel is quite small and not central (you need a tuk tuk or scooter to move). It’s poorly maintained and the staff is undertrained, which is very sad for a 5 stars hotel.

The food is average and the breakfast has no buffet choice. On the second day we were served pastries of the day before, when asked for fresh ones, they just microwaved them (again they are supposed to be a 5 stars).

The pool is boiling hot, so forget to refresh yourself after a long day in the heat.

The massages are offered in the room, without a proper massage bed, very uncomfortable for your neck as you have your head resting on the pillow.

The best at the end, we almost got killed by our heavy bed net (see pictures), which has fallen onto the bed a few minutes before we were going to lie down. The manager, in our opinion not very experienced for a hotel of this supposed level, offered us a bottle of wine as excuse.

The whole experience doesn’t feel luxurious or exciting at all if you know what luxury and high...

This unique boutique hotel, made up of six beautiful and peaceful traditional Cambodian houses, was the perfect retreat after long, hot days exploring Angkor Wat and the surrounding temples. The setting is serene and full of character — a wonderful blend of culture and comfort.||||We stayed in a lovely three-bedroom house, which was spacious and beautifully designed. Just a heads-up for future guests: the two levels are only connected by an external staircase, which wasn’t a big issue for us, but good to know in advance.||||The staff were always accommodating and incredibly helpful, assisting us with everything from tour bookings to transfers. While the price is a bit higher compared to local standards, the experience, service, and peaceful atmosphere made it absolutely worth it.||||The onsite spa is a perfect bonus for a relaxing massage, and the restaurant serves excellent food. Highly recommended for those looking for something special and authentic during their stay...