Courtyard by Marriott Toronto Brampton — Hotel in Brampton

August 31st - Bed not made & cleaning lady rude behavior||||Hello,||||This is a formal complaint to the General Manager & Owner ||||Attached are the photos of the state of my room when I returned from the hospital||||Cleaning lady said she did make the bed, I showed Rose the house keeping manager & she agreed the bed was not made||||The cleaning lady was giving me dirty looks and kept saying I was lying & the manager only told her to stop||||Attached are the photos and I'm still waiting for a Manager..Kimberly is busy and I'm here sitting at my door waiting for the matter to be addressed||||I'm posting this experience on all of Social Media and will never return to this location.||||Guest Services- Maria, Natalie, Melinda, & Mansi have been polite & made my stay stress free. Management should take notes from them.||||Tuesday, September 05th 2023 woke up to a fire alarm at 4:45 am. The most traumatic experience. There was a fire on the 6th floor. The floor I was staying on since August 14th when I first checked in. Everyone had to evacuate the building. When I exited my room with only my purse & phone I saw smoke at the end of the hallway close to the exit sign. The next door guests husband & wife were with me trying to get to the stairs to exit the building safely. We had to rush to the opposite end of the hallway to get to the stairs & exited the hotel safely. The fire trucks arrived shortly after & everyone was outside in shock. The firemen put out the smoke & around 6am we were able to re-enter the hotel. Everyone on the 6th floor checked out and were also traumatized. I had to wait to check out because my right hand is broken. I have a cast on my arm and had to wait for my daughter to come help me pack.||||No one from Management explained what was the cause of the fire or apologized for the inconvenience we experienced. I had to demand and explanation from the General Manager Yosh & he advised is a non empathetic manner that someone was smoking in the staircase on the 6th floor and this has happened before & whoever was smoking has been banned from the Hotel & got a $2,500 fine. He disregarded my concerns of the trauma I experienced. Walking up to a fire alarm at 4:45am. Not knowing how serious the fire was & if I could evacuate safely and see my daughter & family again. No apologies was given or any empathy or compensation for the trauma I and the other guests on the 6th floor experienced. Horrible terrifying experience & I'll never return to this particular Courtyard Marriott (Brampton) location ever again. I have videos of the after math & how poorly Guest Services Front desk staff treated me; however I will not post it as I've been...

Title: Courtyard by Marriott: A Comfortable Stay with Modern Amenities

Rating: ★★★★☆

The Courtyard by Marriott offers a comfortable and contemporary hotel experience, catering to both business travelers and leisure guests. Located in the heart of [City Name], it provides a convenient base for exploring the city or attending meetings.

Ambiance (4/5): The hotel's ambiance strikes a balance between modern sophistication and a welcoming atmosphere. The lobby is well-lit and tastefully designed, creating a pleasant first impression. It's a comfortable space to meet, work, or relax.

Service (4/5): The staff at Courtyard by Marriott is attentive and friendly. Check-in is typically efficient, and the front desk is helpful with any inquiries or requests. Housekeeping maintains rooms to a high standard.

Accommodations (4/5): The rooms are spacious and well-appointed, with comfortable beds and modern amenities. You'll find everything you need for a pleasant stay, including a work desk, mini-fridge, and a coffee maker. The free Wi-Fi is reliable, catering to both business and leisure travelers.

Dining (3.5/5): The hotel often features a bistro-style restaurant, serving breakfast and dinner. While the menu is decent, it might not be the highlight of your stay. However, there are usually restaurants and cafes nearby for those looking to explore local cuisine.

Amenities (4/5): Courtyard by Marriott offers a range of amenities, including a fitness center and an indoor pool, making it easy to stay active and relaxed during your stay. The business center is well-equipped, which is a plus for corporate guests.

Location (4/5): The hotel's central location makes it convenient for exploring the city or attending business meetings. It's close to major attractions and public transportation, ensuring you can make the most of your visit.

Value for Money (4/5): While it might not be the most budget-friendly option, Courtyard by Marriott offers good value for the quality and amenities it provides. It's a solid choice for travelers seeking comfort and modern conveniences.

Conclusion: Courtyard by Marriott in [City Name] provides a comfortable and convenient stay for both business and leisure travelers. With its modern ambiance, attentive service, and well-appointed rooms, it offers a reliable choice for those looking for a comfortable place to stay in the heart of the city. Whether you're visiting for work or leisure, this hotel ensures a pleasant and...

Absolutely our worst hotel experience ever. After returning from dinner my family and I wanted to sleep as we had a full day of travel in the morning. Our room was on the 6th floor, top of hotel. Laying in bed was extremely loud like a freight train. I spoke with Talvinder at the front desk who treated me as if I was lying about the sound and insisted on going up to the room to listen. Upon arrival to the room together we continued to hear the loud noise. Talvinder stated it was a maintenance issue from a rooftop air conditioner making the loud noise. Within minutes security staff Yaman arrived to the room for no known reason. The two employees were speaking together in an unknown language and laughing. Talvinder stepped out to call the supervisor Mansi, he returned stating he would issue a full refund and I would need to discuss the issue with Kim the manager in the morning. He stated that he could not do anything else to help with getting a good night sleep as all the area hotels were sold out on a Saturday night. I asked for contact information for the general manager and they refused to provide contact information. In the morning I inquired about speaking with manager Kim and was told she was not available at the property but she would call by 12 noon when she arrived. I never received a call from manager Kim. Supervisor Mansi did call at 7:30pm refusing to provide the refund and tried to offer Marriott points as compensation for the terrible experience. I asked for the refund which I was promised and Mansi stated that she would need to discuss with management before calling me back. I never received a call back. I did call and ask for manager Kim who was absolutely rude and just wanted to speak over me without hearing about the situation. This is absolutely unacceptable behavior from any Marriott. I would give the property zero stars if possible. If visiting the Toronto/ Brampton area I would strongly suggest avoiding this property at all cost. I did reach out with Marriott corporate to discuss awareness of this situation and hope that improvements are made. This property should not be allowed to operate under any...