Complete Home: Furniture + Appliances — Local services in Brampton

This dinning table set was delivered to me in Feb 2025. At first everything was good. I covered the table with a water proof cover to avoid any damage. I rarely host dinners so all usage of this table was by me. Taking extra care as the table was new. After a couple of months i started noticing small chips whenever i would take the table cloth of off for washing. In just 4 months of purchase this is the state of the table and Complete Home Furniture refuses to offer any compensation in terms of warranty repairs. After that, for complete home furniture to respond to my warranty request took like 2 weeks. Then after 3 weeks further they tell me that the manufacturer rejected my warranty claim. Initially they did not tell me why it was rejected. Then when i pressed them for an explanation they told me the manufacturer said that the damage looks to be from excessive use or inflicted by me. Complete home furniture then said that they can provide the phone number of a repair person who will charge at least $150-200 just for the visit before quoting the cost of repairs. This too i asked as a first time buyer if they could cover the cost of repairs, if anything as goodwill gesture if warranty claim was rejected. They did not offer any help there. Finally when i went to the shop a third time to ask for some compensation if they can replace at least that part of the table or anything to help with repairs they said that they can offer us to buy a new table at 25% discount and that's about it. Even spoke to the owner regarding this. I offered if they can take this table back and ill buy the new one but we split the difference, the owner told me and i quote 'if i take the table back, it is garbage for me'. So, I'm an average person with modest salary. At the time of sale they promise the world to you but in reality they do not compensate unless there is like a leg broken off or the whole furniture piece breaks. Short of that do not expect them to be kind to you after you buy something from them. For them you are just a sucker who cannot possibly hold them accountable for anything. Worst purchase ever and now i have to live with the chipped off surface for while before i can accumulate enough money to buy a new one. Definitely not buying from them again and i recommend you to tread cautiously when buying from them. Do your homework and ask them as many questions as you can before buying from them. Just notice their attitude as they will do anything for a sale.

Response: never used any chemicals just a table cloth as seen in...

Complete Home Furniture has been the worst purchasing experience I’ve had in Canada. Their sales tactics are misleading, dishonest, and unethical.

I purchased an Ashley sectional from Nadeem, and from the start, I was given false information. Initially, I was told the sectional came with an ottoman, but after purchasing, I was informed it had been discontinued. The owner claimed the sectional never included an ottoman, while the sales rep admitted they used to carry it but no longer had it in stock—a complete contradiction.

I paid over $1,600, including hundreds in delivery fees, only to be lied to again. The owner claimed the sectional had been in the truck all day and that they had tried to contact me. However, the sales rep later admitted that due to the snowstorm, they weren’t able to deliver it as planned. The owner was condescending, dismissive, and racist in his attitude.

For Black people in Brampton considering this store—avoid it at all costs.

When the sectional was finally delivered, the delivery team falsely claimed to be a third-party service just to avoid completing the job. After spending less than five minutes attempting to bring it inside, they insisted the sectional wouldn’t fit and refused to continue.

After calling Nadeem, I was told that whether the sectional fit or not was not their concern, and I would be charged a 35% restocking fee—something they never disclosed upfront. Their store policy states this fee applies, yet when I contacted Ashley Furniture directly, they confirmed that if an item doesn’t fit, customers are typically allowed to exchange it for something else.

Additionally, they asked me to measure my living space but never informed me that I needed to check whether the unit would fit in my elevator.

I ended up spending - $400 to have someone cut the sectional to fit it. #ashleyfurniture #

Terrible customer service, dishonest sales tactics, and an overall awful experience. I will never purchase from this store again and strongly advise others...

Response to the owner’s reply on our review (Vraj Parikh) from last week — we are not going to let this owner continue misleading future customers the same way they try to deflect every low-star Google review.

Your response only proves our point — instead of owning up, you twist facts and blame customers, just like you’ve done in other low-star reviews. It’s the same tactic every time: deny, deflect, and make it the customer’s fault.

First, don’t say WhatsApp complaints weren’t received. Do you want me to post screenshots publicly? The chat history clearly shows delays and ignored messages. Please don’t insult customers by denying what’s in writing.

Second, stop misrepresenting the sofa conversation. We never asked you to sell “below cost.” We simply questioned why a similar 3-piece set, available weeks earlier at the same price, was suddenly not. Instead of a clear answer, your manager gave us an arrogant lecture about “running a big store” and “feeding families.” That’s not customer service, that’s disrespect.

Third, your manager’s behavior was unacceptable — following us around, trying to stop us from taking photos (with no signs posted) and using a rude, judgmental tone. Instead of teaching him to block cameras, teach him basic manners.

Also, let’s be clear — during our first purchase, we never bargained once and still gave you a 5-star review because of the service. Don’t twist this into some story of customers “asking below cost.” That is completely false.

And lastly, let’s not forget: our bed started making noise within a month. You fixed it once, and it failed again in weeks. Two service calls in two months is not “quality.”

It’s very clear: this business never accepts mistakes. Every negative review gets the same defensive response, blaming customers instead of reflecting on what went wrong. Rather than wasting energy writing excuses, focus on improving your products and staff. That’s how you’ll earn 5 stars — not by...