Maritime Ontario Freight Lines Ltd. — Local services in Brampton

Avoid this company. Within 30 days we had two issues with them.

They once claimed that our pallet was improperly packaged and if any damages to the pallet it will not be covered. We advised them that the driver themselves have damaged our pallet. Lucky we had video of it all happening.

The driver claimed that had to do an "Indoor Pick Up" as we did not have a forklift but we did pay for tailgate. Again, we have video proof.

We have tried to resolve this, we called M-O twice. In both calls we asked what is considered "Indoor Pick Up Fee". Both times the customer service representative said that if the driver has to come inside the building to pick up the pallet. When we asked what if the driver is picking it up outside the building, they said that was not considered "Indoor Pick Up".

We were then advised to contact Freightcom because that is the 3rd party we used to book threw M-O. We also was advised to ask Freightcom to put in a claim on there end in which they did and the claim will be forwarded to them to deal with it. We also provided the link to the video in which we believe they did not watch as they claimed that the pallet was loaded onto the truck by hand which is not true. Our employee was asked to give him a hand to hold the pallet.

Calls were made to M-O was on:

Thursday December 12 2019, 10:04am and 10:17.

This will be the last time we...

I had a ridiculous experience dealing with this company. I received a quote for shipment from Toronto to Ottawa. $66. They opened a 'temp account' and charged my visa. They mentioned up front the costs would be the quote plus $200 in case of incidentals. Fine. Charge showed up as $360 and no credit was applied to my account. I had to chase them for this. Further they took all my information and declined to offer my business an account saying that I don't hold a high enough minimum balance in my account. Any good business doesn't let unused cash sit in a chequing account. At that point, I had spent a number of hours going between my bank manager and their accounts manager over the period of 3 weeks to get them the information they were looking for - only for them to decline. Our company has an excellent CR btw.

The best part was when those products were delivered on that first shipment? They were damaged. Brand new products that had been fabricated for me were dented, and scraped. Ridiculous company and a huge waste of time...

Worst Company Ever!! They work like the Govt. We had a problem with a shipment of furniture where the furniture was damaged and they were negligent. They told me I would have to pay the bill and then enter a claim. I told them I wouldn't pay as a matter of principle. At that point communication ceased. Next time we wanted to use them they told me they had closed our account and we would have to fill out a credit app. No problem; my credit is perfect!!!! I spend 100's of thousands of dollars a year with manufacturers and suppliers without issue. They kept me waiting for 4 days and then said my credit had been declined. EVEN THOUGH I WAS PREPARED TO PAY THEM UPFRONT, with a credit card. FOR THIS SHIPMENT. As a result the product was late getting to my client as we had to make other arrangements and it reflected badly on us.

They obviously do not understand the "lifetime value of a customer"

I would hire a donkey and wagon train before I would ever consider...