The Thompson Hotel & Conference Centre — Hotel in Kamloops

I have stayed at the Thompson Hotel MANY times over the years and would always give it a thumbs up until the last 2 times I've stayed there. I had awful experiences with the staff, when I noticed the bathtub in the room I was in was not draining as my niece was having a shower I went downstairs to the front desk and was offered a bottle of draino to fix it myself. We brushed it off for that trip and decided to try another stay last week. The staff was very friendly and welcoming but when we got checked into our room and turned the AC on we got coverd in a black dust? Ash? Of done sort. It completely coverd the bed so we went down to the front desk. Without looking at what it was, he offered to change us rooms (which we did). Now this room... beds were rock hard.. there was a piece of lettuce in the AC.. small tiny bugs crawling all on the bathroom floor.. the ice bucket was dirty... We were so frustrated by this point that we just wanted to go rest in the pool/hottub area. The pool was SO cold that none of us could even enjoy it. When we told the front desk staff he did check and said that it did feel a little cold and would turn the temperature up (which I don't think he ever did). The $10 breakfast is an absolute joke! All the other times I've been to this hotel it has been free with our stay... just save yourself the money and walk behind the hotel to the tims! The staff in the kitchen was not very friendly especially when we had to keep asking for items (cream cheese, peanut butter, jam) nothing was left out. The pancakes were the frozen pancakes that you have to put in the toaster yourself. The bananas were brown the first morning than so green the second that we couldnt even peel them.... my English muffin and 2 sausages were not worth the money! I will NOT be staying here again and will NOT recommend this...

The Thompson Hotel: a “3-star hotel” with 5-star service! We absolutely loved our staycation here. The perfect little “get-away” only 8 minutes from home. They had safe protocols, and it wasn’t too busy with other guests. The room was freshly updated and cozy. Complimentary coffee machine in the room (just make sure yours is supplied with filters), a mini fridge, 2 queen beds and TV. We booked the Family Movie Night special and with 4 small children, we had SO much fun! We loved the arcade (if you’re an avid arcade player, best to bring your own roll of loonies. They can make change, but could run out). The private pool time was extra nice, and they supplied life jackets for our kids. The pool area itself is simple with a hot tub. For dinner, the hotel is in a central location. You can pick any wonderful local restaurant and walk to pick up your food. We ended the night with a special treat: a private movie screening in a theatre-styled atmosphere. They have many new and older movies you could choose from, or bring your own DVD! They really went the extra mile to make us feel special! On top of supplying an A+ treat basket, they knew our kids were nearing their bed time by the time we started the movie, and they brought a cot down for them. So, if our younger ones fell asleep, our eldest could still enjoy the whole movie. For breakfast, they didn’t have the usual weekend hot breakfast because of the new COVID restrictions, but it was still a great breakfast bar. They brought out pancakes on request (that I just popped into the toaster), and had a varied selection of other yummy treats. I hope this special Family Movie Night stays for the long run, because we’ll...

My child and I stayed three nights last weekend. On the final Sunday night the fire alarm went off after 9pm when my child was asleep. We evacuated, she was very freaked out. The experience was scary for her and after we had been outside waiting for the fire department to check it out we left. I took her to a friend's house who made a bed for us to sleep on the living room floor. When I went back to the hotel after she was finally asleep, I grabbed our stuff and checked out. I asked for a refund for that bad experience for that one night. I was told they would do that. When I saw after 5 days no refund had been issued, I called the hotel and was told because I booked through Expedia they couldn't do anything. They took my money through Expedia and apparently can't do anything? Ridiculous. Figure it out folks, passing the buck is not customer service! -- Warning to everyone considering booking, they just want your money and don't care about your experience, don't book here, especially if you are traveling with kids.

Also, the fire escape stairwell is dripping with water on the steps and was absolutely gross to walk through, so if you do stay, fingers cross the fire alarm doesn't go off or you'll get shoes full of water.

UPDATE: I reached out to Expedia who tried to also get the hotel to refund me but the hotel just straight up refused to Expedia. The hotel lied to me. They must be going out of business soon if they did all these actions to not refund one night....