Best Western Plus Parry Sound — Hotel in Parry Sound

I had a 5-week stay here in 2024 for my work. My review summary: EXCELLENT! Do stay here, you will not be disappointed. I have high standards for all aspects of the hotels I patronize, and I don't pull my review punches when I find poor service, filth, or lack of value. BW Parry Sound is at the top of my list of excellent, clean, good-value hoteliers. BW-PS is the finest BW property I have stayed at in Canada.

Front desk staff (I was met by Het and Sandeep) were wonderful, friendly, courteous and helpful. Housekeeping staff are top-notch; my room was refreshed every day and always comfortable to return to after a day of work. I talked with the HK manager, a friendly gentleman, who personally does QA checks on his staff's efforts every day, and it shows. These professionals are proud of their work, and the guest benefits from their professionalism and attention to detail.

At the daily breakfast, Gina, Hannah and Neepa provide a hearty, tasty and varied selection each day, with smiles and pleasant, excellent personal service, and the serving area and dining area are always spotless. A lovely start to each day I stayed here, thank you, ladies!

I could go on, but it would be more praise and compliments to the staff. Stay here. It is a short 20 minutes' walk to downtown, 30 minutes to the waterfront. I quite enjoyed walking back from the CG base each day and stopping occasionally for a drink at one of the local pubs, or the Legion, downtown.

A comfortable, modern, clean hotel with terrific staff, in a lovely town. I will vacation here in the future and stay at Parry Sound's Best Western Plus again. 5...

Overall it was an excellent stay. Would have given 5 stars should service at check in was better handled. For a planned hockey tournament hosted in that city; the check in service was horrible. Emma whom was on the desk did absolutely nothing to accommodate or check in with staff seeking if rooms would be available upon our arrival which was earlier than actual check in. Early arrival for my family was due to a hockey game scheduled for 3pm. Then when we returned back to the hotel to check in because at this point we had to get my son to his game; which he and other players ended changing into thier suits on the property not in rooms as intended with an early check in. We drove 3 hours for this service and willing to pay extra fees. There was a line up which Emma knew she caused and left work right in front of all of us leaving the other lady to handle us checking in. Very deliberate and poor, poor team player and hotel worker representing that brand. There was another lady and her partner whom came to help us all were incredible. Professional. Polite. Speedy. All things Emma was not. Beyond horrible experience with Emma, the rooms were excellent. Breakfast, pool and gym were all excellent. Meeting rooms excellent and top kudos to the maintenance manager who made sure he took care of us during our wait upon arrival and took the time to listen to us disgruntled about Emma upon leaving. Other people working the hotel were fantastic. But goes to show that one person can cause grief on a weekend intended to be fun, enjoyable and overall...

Overall it was an excellent stay. Would have given 5 stars should service at check in was better handled. For a planned hockey tournament hosted in that city; the check in service was horrible. Emma whom was on the desk did absolutely nothing to accommodate or check in with staff seeking if rooms would be available upon our arrival which was earlier than actual check in. Early arrival for my family was due to a hockey game scheduled for 3pm. Then when we returned back to the hotel to check in because at this point we had to get my son to his game; which he and other players ended changing into thier suits on the property not in rooms as intended with an early check in. We drove 3 hours for this service and willing to pay extra fees. There was a line up which Emma knew she caused and left work right in front of all of us leaving the other lady to handle us checking in. Very deliberate and poor, poor team player and hotel worker representing that brand. There was another lady and her partner whom came to help us all were incredible. Professional. Polite. Speedy. All things Emma was not. Beyond horrible experience with Emma, the rooms were excellent. Breakfast, pool and gym were all excellent. Meeting rooms excellent and top kudos to the maintenance manager who made sure he took care of us during our wait upon arrival and took the time to listen to us disgruntled about Emma upon leaving. Other people working the hotel were fantastic. But goes to show that one person can cause grief on a weekend intended to be fun, enjoyable and overall...