Coffee Culture Cafe & Eatery — Restaurant in Kitchener

I just visited the coffee culture on boardwalk at 2:10 pm on Sunday December 13th

The lady who served us did not wear her mask properly. When I asked her why it was below her nose, she explained that she is so hot in the restaurant. I pleaded with her as I’m in the service industry myself. But I explained regardless you are around food, you cannot alter or take off your mask. Then she explained to me there are times were they are allowed to take it off. I explained to her I’m on the health and safety committee and the only time you can take off your mask is if you are by yourself away from food and staff and in the staff room, more than 6ft away from the entrance door. At my restaurant, we don’t even allow the employees to take off their masks regardless of alone and even mandated safety glasses that are required when serving and in the building. THEN She continued to make up excuses and finally said that she has an exemption in regards for wearing a mask. I told her that in the food service industry public health mandated you wear one. Regardless of exemptions, you shouldn't be working here then if you can’t wear your mask properly. I even pointed out the health and safety guidelines posted on the menu board, that the company has put in practice for a reason. She was explained the day had been so dead as she had her water colour paint station set up in the corner of the restaurant.

No wonder it was dead! Another 4 customers walked in and left due to them seeing her wear her mask on improperly. I changed my order from a breakfast sandwich to something in the pastry display as I wouldn’t have to worry about her breathing all over it. What a disgusting cafe! Imagine someone caring more about how comfortable they are, then the public health of the guests she serves.

SO SO SO SOOOO GROSSS. WE ARE IN THE MIDDLE OF A GOD...

I’ve been to this location multiple times as I come in to this plaza for medical appointments often. ( coming from an hour away) this is my usual go to spot. However, yesterday I wanted the berry smoothie and was craving something sweet. At first glance the show case was very empty not what it usually was - red velvet cheesecake - brownies, a couple apple danishes and a couple cookies is all they had. I decided to go for the brownie. At $5.75 for a brownie I expect it to be half decent. While waiting for my smoothie I took a bite of the brownie. Immediately I could tell it was old. This was not fresh by any means. I brought it up to the girl who was making my smoothie and I tried to do this in the most polite and quiet way to not embarrass them- however she told me “it’s just frozen I just pulled it out of the freezer- I can warm it up” I said no as the product is still old and I’m going to just throw it out. I’m a baker and have been for 10+ years and know when a product is well past its best before date. She was not budging. Normally I don’t like this type of confrontation but why am I going to throw out $5.75. I asked for her managers number and she said I could just come back. Again, I live from out of town - and why would the customer come back to rectify their OLD product. I said I would not be coming back which is when she finally said she would give me my money back in cash ( even tho I paid on debit). Just wild to me that they’re serving old product and it’s up to me to fix the situation. I definitely will never come back to...

A failing coffee shop. My wife, sister-in-laws and 2 year old daughter ordered from this location together. I asked the cashier for a manager, who turned out to be the OWNER. They waited several minutes for the order. She notifies my family that the lids for the cups are not secure and may fall off, which is clearly unsafe and a manufacturer issue. My two year old daughter happened to ACCIDENTALLY drop the drink on the floor because of the faulty lids. The owner then tells the girls that “You better move if you want me to clean that up” in a very rude and unprofessional tone. The drink wasn’t even replaced as a complimentary ! I don’t normally leave reviews but this one deserves to be heard. I’ve visited this location multiple times, hoping they will improve but there is always an issue. They are either out of stock on items, the cashiers are rude, not properly trained and some don’t even know what ingredients are in with the food/drinks. When I called and confronted her over the phone, she denied any spill ever happened. My wife wouldn’t lie about a situation like this. No employee, especially the OWNER in this case has the right to humiliate my family (especially an innocent 2 year old) or any future customers in front of everyone in the way this location did. Head office...