Hotel Atacama Suites — Hotel in Copiapó

Personally I do not recommend this hotel for the simple fact that it is extremely expensive for what it is, compared to the very basic service they try to provide.||I went there twice in a month, each time stayed 6 nights for business purposes. I can hardly remember a smile (with one exception, a gentleman working at the reception and who was the only helpful person there). The rest was just arrogance and full attitude, answering back before listening to the client, staff was hard to communicate with and unfriendly. ||We have rented a meeting room as well. They only came to clean it up after insisting several times. After discussing the matter, the receptionist simply said: you need to file a written complaint - like some bureaucratic procedure. Nobody apologies for letting us stay in a dirty (but expansive) conference room, moreover it was suggested it was our fault because we did not ask earlier or we locked it overnight. As a matter of fact, I did make a written complaint on our second day and got called back days later, after we already left.||The hotel ground floor was secured from the outside with planks and metals due to some protests in the town - a situation which we had to accept. Therefore, the evening access was through a side garage entrance. As we arrived at this entrance, nobody was there. Tried to ring a bell for several minutes and suddenly we realized that the cable connection was cut off. So us, the paying guests, were locked outside in the cold with nobody to open us up. We got the idea to call the reception on our mobile and at some point the night guard in charge finally arrived. As I complained that it is not appropriate to let us wait outside in the night cold of the desert, he was just being more unfriendly and angry to us, of course with no apologies at all. We received a few days later (!) the explanation that the guard was doing his tour in the hotel, therefore he could not be present to open us the door.||Restaurant is average and the service is poor. Breakfast is much better than the rest of the hotel, provided the restaurant manager is there (which unfortunately was not the case last time as he got sick).||Rooms, on the other hand are large and the cleaning int he rooms is indeed very good. They have good quality towels and bed sheets. I also used the dry cleaning which was very fast (it only took a few hours).||Again, for the price they are charging, I do not...

The Atacama suites hotel is well located downtown and its facilities are modern, clean and nice. |However, the service in the restaurant was very slow for the night we spent there; more than one hour after ordering we received our food.... the appetizers were not very tasty but the main course had a nice flavor; may be we were just hungry and upset for the long wait. |At the time of the checkout we had the feeling the way to process the credit card was not correct and would generate double charge. At the time ouf checking in they process my card as blocking the value of the room and at the time of checkout that process the additional as a new charge and create a purchase as per my mobile banking and then they were planning to pass the card again for the room plus the additional services.... I showed them the charges in my mobile banking and they said that was the way the process and later the bank will reverse. After insisting for a different solution all the transactions with my card were reversed and a new charge made for the total. I didn't like the attitude of the girls in the reception because they thought I was being difficult, but I take care of my expenses, it looks like the girls are more used to workers that stay at the hotel without paying attention to the charges because the...

Situation: I’ve checked in on 2/01 and payed on reception 100 usd in cash. The lady on reception didn’t give me a change (12 usd), as she didn’t have it. But she promised to give it back next day. No receipt was provided.|Next morning (at my checkout) I’ve asked for my change. First of all, no one spoke English, than I asked the trip coordinator to explain and the lady on reception said that she doesn’t have any change and could not give me the change even in CLP. I had my flight in 2 hours and taxi arrived, so I left the hotel. No receipt was provided. No one even apologized. ||Conclusions: the hotel is absolutely SCAM. Full the tourists as a typical middle eastern scammers at the market place. Seems that they don’t pay taxes, as no receipt was provided.|I wrote an email them - they just ignored it.|Would not...