The St. Regis Beijing — Hotel in Beijing

The St. Regis Beijing is a refined hotel, ideally situated for travelers seeking convenient access to transportation and key business destinations. Located close to a metro station, it’s perfect for guests aiming to explore Beijing with ease. The hotel is in a business-focused area, making it particularly advantageous for those needing quick access to consulates. However, the surrounding neighborhood has limited restaurant options within walking distance, so dining variety may require a bit of travel.||One of the hotel’s standout features is its luxurious spa, which offers a top-tier relaxation experience, ideal for unwinding after a long day. Though I didn’t explore other amenities like the pool or gym, the spa alone reflects the hotel’s high standards in wellness services.||Service at the St. Regis Beijing is genuinely exceptional. The concierge team went above and beyond, assisting with transportation and insightful sightseeing recommendations, enhancing my stay in every way. Two individuals, in particular, made a lasting impact: Butler Ray Wang and General Manager Oliver Achatz. Ray’s dedication to guest satisfaction and his attention to detail are second to none. From arranging thoughtful touches like favorite treats to assisting me in navigating the city, Ray consistently went the extra mile. His excellent English skills provided a welcome break from language barriers, allowing me to engage on a deeper level and gain greater insight into Beijing. His warm, professional approach elevated my stay, making it both comfortable and unforgettable.||Additionally, General Manager Oliver Achatz’s presence and hospitality stood out. I appreciated his engaging and personable approach as he mingled with guests, creating a welcoming and inclusive atmosphere that set the tone for the entire stay. His attentiveness reflected a genuine commitment to guest experience, reinforcing the hotel’s reputation for high standards in service.||Dining at the hotel also exceeded expectations. Breakfast offered an impressive selection that catered to a variety of tastes and was beautifully presented in a welcoming restaurant setting. Room service was prompt and consistently delicious. Ray even arranged an American-style meal from a local delivery service when I mentioned a craving for familiar flavors—a thoughtful gesture that reflected the team’s dedication to anticipating guests’ needs.||The St. Regis Beijing is a beautiful property, although the room decor felt slightly dated and could benefit from a refresh to match the hotel’s overall elegance. Additionally, the nighttime turndown service could use a bit more attention to detail. Despite these minor areas for improvement, the friendly and accommodating staff went out of their way to make my stay...

We chose the St. Regis Beijing based on the consistently high level of service we’ve experienced at other St. Regis properties around the world. Unfortunately, this stay was deeply disappointing and did not live up to the brand’s reputation.

While some staff members were kind and helpful, the overall service was far below expectations. Shockingly, most staff we encountered did not speak English — surprising for an international hotel located in the heart of Beijing’s embassy district. I also had uncomfortable interactions with rude staff in the hotel’s restaurants. On multiple occasions, turndown service was simply skipped. One evening, after returning from dinner past 8 p.m., I ran into a housekeeper and asked why turndown hadn’t been done — her response was: “I’m the only one working.” That summed up the lack of adequate staffing and service.

The most upsetting incident occurred on the final night of our weeklong stay. My mother’s room key stopped working, and the front desk refused to help her — due to their own failure in asking proper verification questions and showing a basic willingness to assist. As a result, my mother was left waiting in the lobby for two hours with a dead phone, unable to contact us. When I brought this up to the manager, instead of acknowledging the issue or offering a sincere apology, he defended his staff. Though he eventually apologized to me, neither he nor the employee ever apologized to my mother. That lack of accountability and empathy was truly disappointing.

As for the rooms — while it was quiet on the 10th floor, the room itself was outdated and poorly lit. The bathroom sink drained extremely slowly, and the towels were thin and worn out. They also still use small single-use plastic toiletries, which felt outdated and environmentally unfriendly. I had to specifically request body wash and lotion, as none were provided — and instead, I was given a bag full of shampoo and conditioner. This, despite my clear request in Mandarin.

This was by far the worst experience I’ve had at a St. Regis property. It’s unfortunate to say, but we will not be returning to this hotel. It’s a disservice to the...

Overall I thought this was a terrific hotel and would have given it 5 stars across the board. I agree with other commentators about not recognizing Gold status on checkin, but nonetheless was so impressed would have overlooked that. Service was top notch with 2 exceptions - one minor and one significant. While in my room one day, there was a knock and they asked to come in and fumigate my room. I said I was working and they said they could just come in and work around me. I insisted they come back another time because I didn't want to be in room while they fumigated. I was a little disturbed they were doing it at all while there was a guest in the room and with no period of non-occupancy for any fumes to clear. My biggest issue, however, was on check out. I was checking out at 11 pm. Midday that same day, I got a call asking if I needed a car for the following day. I explained that I already had a car for the airport for that evening. I asked that they confirm it was in their books. They said it was not (despite my having a written e-mail confirmation) but that they would add it. When I went down to check out that night. there was no car and no record of the reservation. This despoite having confirmation in writing and then having reconfirmed that day when told no record of it. I was over 30 minutes late leaving for the airport as they arranged a car for me. I made my flight but did not appreciate the stress from the experience. It was particularly frustrating that other guests were helped to check out etc. while I was left waiting and it was unclear to me what was happening. So while this never should have happended in the first place, let alone the second after I corrected it once, when it did become an issue I didn't feel it was handled particularly well. This was a huge disappointment because the rest of my nearly week long stay was exemplary and it really marred an otherwise...