W Beijing Chang'an — Hotel in Beijing

Interesting hotel, very unique. Modern, hip, trendy. Feels like a club all around. As a result, might not be for everyone. Rooms are in good shape, fairly spacious, and bathrooms are nice. Breakfast was excellent, covering western and Chinese options quite well, with some changes from day to day to avoid repetition. Staff are all quite friendly but English proficiency varies widely. I dealt with maybe 5 different staff members at front desk during my stay; two of them struggled with English, two were decent, and one was excellent (but I believe he was the manager and not local Chinese). Would have expected a little bit better in that regard from an international hotel chain as prominent as these guys, especially given that it is on the newer and more...

I am a frequent business traveler and have been SPG member since 2011. To summarize, I was very regret to choice W Beijing Chang’an Hotel in China for family vacation, due to a number of staff was just simply unprofessional, lack of hospitality training and poor displace of any proper operation management. Results were a series of disappointment from check-in reception (disorder), meaningless room upgrade, unbelievable breakfast chaos, lack of executive lounge access, incorrect key date and no late check-out setting, check-out payment error and overall poor of English communications. Totally unexpected to experience all of these at once from W Beijing...

Excellent location and proximity to subway lines 1 and 2. I took the subway from the airport and was surprised how convenient - one transfer and I was within about a block and a half from the hotel. Very safe area and places to eat very close by. I goofed up my reservation and was 1 day later than I reserved, essentially canceling the reservation. The manger corrected it promptly and I was given a wonderful view on the 18th floor. The staff each morning at breakfast welcomed me, asking good questions about food/service and helped me plan my day. I will stay at this property without question when I...