Mercure Chengdu Chunxi — Hotel in Chengdu

We recently stayed at Mercure Chengdu Chunxi Taikoo Li for 5 nights. Unfortunately, our experience was overwhelmingly disappointing, with one notable exception.# Positive Experience小孩小马 (Xiao Ma) provided top-notch service! He was friendly, attentive, and went above and beyond to ensure our comfort. He even self-delivered food to our room during peak hours and offered valuable local recommendations via WeChat.# Negative Experiences1. No Air Conditioning at NightThe hotel air conditioning system switches to heating mode from 8 pm onwards during winter. Our room had no cooling option, only heating. When we complained about the heat, the front desk offered to provide a fan. The hotel explained:“ 酦店的空调是中央空调，这段时间晚上八点后空调主机开的都是取暖模式，之前有开过一段时间的冷风，但是酒店住得老人和小朋友比较多，成都晚上还是比较冷的，就有些小朋友都感冒了，所以这段时间才开启了取暖模式。房间内温度高的话，可能只能麻烦您把空调先关闭，这样后半夜天气温度降低了，房间内温度就差不多合适。2. Confusing Experience with Staff XThe front desk mention they will send someone up with a fan, but Staff X arrived , he brings up 2 cups of Haagen-Dazs ice cream and claimed that we asked for a "加湿器" but he holding Haagen-Dazs and not "加湿器" .So i told him what we needed actually is a fan and i even told him the corridor aircon also much stronger than the room. The room is really super hot. And what he suggests to us is opening our room door widely to let corridor air come in. HORRIBLE!3. Faulty Access CardOur access card stopped working on the 3rd day. I unable to tap in to our room so we call the front desk , they took more than 5 minutes to come up.The hotel staff verified my identity and after verification he use his master card to opened the door, and no explanation on what cause this issue.Worst is he never brings working card up.So i ask him what cause this issue and he mentioned that the chip inside the card is faulty and is normal that this happen because when card put together with handphone, it will cause this issue.But my card put inside bag and handphone always put inside my pants pocket. So how does the card not working?Another strange thing is the card know which level i going to but how come only room door cannot be access? 4. Laundry Room IssuesDryer 3 was faulty. I call the front-desk and Staff X said that there is a possibility not yet fully fixed and will contact technician to fixed it next morning.So Staff X know i waiting for dryer, he said that dryer 4 is available and their clothes are dry, ask me to put their clothes into laundry bag and put it aside. To me is i thought he work service line, not he help to assist and put it inside the bag?After two days later, the dryer 3 can start but clothes cannot be dry. Really is waste of time waiting, end up the clothes not dry after 2 hr of drying and only with few clothing.So the technician only just ensure that the machine can start and not do a fully detail check?5. Uncomfortable BedThe bed caused skin irritation and discomfort.# Disappointing ExperienceXiao Ma's service was a highlight, but the hotel's shortcomings cannot be overlooked. We encourage management to address these issues to provide a better experience for future guests.# Suggestions for Improvement1. Improve air conditioning and heating systems2. Enhance staff communication and problem-solving skills3. Replace faulty access cards and laundry machines4....

Our experience with the hotel was horrible. Reached the hotel late at night after a long trip from jiuzhaigou. Saw a long line of staffs (5-6 of them) at the checkin counter, no one attended to us. A family was doing check in and we queued behind them for a good 10-15mins. Still, none of the staffs attended to us. Finally, I went forward to ask one of them and she reluctantly helped with the check in. After check in was completed, I saw my kid zoomed past the lobby with the luggage and went to check on him. When I went back to the counter, the key card was at the counter, but the staff was busy looking at her computer. I continued waiting for her at the counter for a good couple of minutes. Seeing no progress and no further response from her, I asked her how long more is she going to take. Her response was: ‘ it was already completed!’ Then I asked her why didn’t she inform me when I was standing in front of her, and still waiting for her to finish the checkin? She coldly replied that she ‘thought’ I was waiting for somebody??!! Couldn’t believe such bad service! Never ever before I encountered such cold service from a hotel during check ins. This was definitely the worst ever encounter!Room service department was no better. Left our bed as it is every morning. Did not bother to make up the bed every morning. On our last day at the hotel, we were halfway packing up and needed to go downstairs to get our breakfast. Deliberately switched on the ‘Do Not Disturb’ light before leaving and made sure that it was on before we left. However, when we returned, we were shocked to see that they cleaned the toilet and cleared the towels! We’re quite pissed that our clear and deliberate instructions were not followed! The hotel certainly has lots to catch up with its service. This is definitely the worst that we have experienced. We serious wondered how did they get so much good reviews with such bad service? Only upon checking out, the staffs actively gave out soft toys and ice cream to solicit good reviews, and they made sure the guests do it in order to get the gifts! Sorry, I did not get bribed. This is my true genuine review of this terrible hotel. Never to...

We had the pleasure of staying at Mercure Chengdu Chunxi Taikoo Li for one night, and our experience was nothing short of amazing. From the moment we arrived, we were impressed by the seamless and efficient check-in process. The staff was exceptionally professional and welcoming, ensuring we felt at ease right away.One of the highlights of our stay was the thoughtful complimentary services offered by the hotel. We were delighted to enjoy a lovely afternoon tea, which added a touch of indulgence to our experience. Additionally, the complimentary fruit platter provided was a refreshing and much-appreciated gesture. The attention to detail in these small yet impactful offerings truly made us feel valued as guests.Our room exceeded our expectations in both comfort and size. The spacious layout provided plenty of room to relax, and it was immaculately clean and well-equipped with everything we could need for a comfortable stay. The design and decor were modern and inviting, making it a perfect retreat after a day of exploring.The complimentary breakfast the next morning was another highlight of our stay. The variety of options available was impressive, catering to different tastes and preferences. Everything we tried was fresh, flavorful, and beautifully presented. It was the perfect way to start our day.The hotel’s location is absolutely fantastic. Situated in the heart of Chengdu, it is conveniently close to the vibrant Chunxi Road and Taikoo Li, two of the city’s most popular spots for shopping, dining, and entertainment. This prime location made it incredibly easy to explore the surrounding attractions and fully immerse ourselves in the energy of Chengdu.In summary, our stay at Mercure Chengdu Chunxi Taikoo Li was truly exceptional. From the outstanding service to the thoughtful complimentary amenities and prime location, every aspect of our visit was carefully curated to ensure a memorable experience. We would highly recommend this hotel to anyone visiting Chengdu and look forward to returning...