杭州马可波罗滨湖酒店 — Hotel in Hangzhou City

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be...

This hotel is a good choice for those who don't want the big brands with the big prices. It is a boutique hotel & is set over 2 buildings...||Taxi drivers confuse it with another hotel of similar name - "Marco Polo" - so be aware to ensure your driver has the right one before you alight!||If you request a lakeside view room... you will be escorted to the front building of the hotel complex of 2 (after going through the foyer area) which is through an open aired (but has a roof over it) pathway, up an outdoor ramp and into a 2nd lift which services these rooms. (round building as seen in my pictures) The view is totally worth this extra bit of fuss to get there. We stayed in both a lakeside & interior room but we preferred the lakeside room. The lakeside view was terrific & as up high, gave a very good perspective of the lake which was clearly visible in the not too far distance. You could walk to it in 10 mins, but as it was winter time for us, we did not. ||If you request a standard room your entry to rooms is through the foyer straight up to the floors. These are smallish but try to choose one with a window, as they have a better feel to it & have better temperature control - especially if you are tired from air travel & are looking for some fresh air &...

I had a wonderful stay at the Merchant Marco Edgelake Hotel and would highly recommend it to anyone visiting the area. The location of the hotel is fantastic and within walking distance of many attractions and dining options.The hotel itself exudes a charming ambiance, with tastefully decorated rooms that are both comfortable and well-equipped. I particularly enjoyed the stunning views of the lake from my room, which added an extra touch of serenity to my stay.The staff at the Merchant Marco Edgelake Hotel were also a standout feature. They were incredibly friendly, attentive, and always willing to go the extra mile to ensure that guests had an enjoyable experience. From check-in to check-out, the service was impeccable.Additionally, the hotel amenities were excellent. The on-site restaurant served delicious meals, I also appreciated the hotel's attention to cleanliness and safety measures, which made me feel secure during my stay.Overall, my experience at the Merchant Marco Edgelake Hotel was fantastic. I would not hesitate to return and would recommend it to anyone looking for a comfortable and welcoming place to stay...