Canopy by Hilton Hangzhou West Lake — Hotel in Hangzhou City

Having stayed at a rather underwhelming hotel the night before, I arrived with absolutely no expectations. However, what I experienced was nothing short of a revelation.||||From the moment I stepped in, it was clear that this hotel was designed with the modern young professional lifestyle in mind. The entrance itself was striking—an imposing orange door that slid open effortlessly, almost like a scene from Open Sesame. Inside, the walls were adorned with Hangzhou-inspired artwork meticulously arranged in warm orange hues, creating a refined yet inviting atmosphere.||||The service was impeccable. I am particularly grateful to the gentleman who assisted me in English—his professionalism and attentiveness made a lasting impression. Upon learning it was my first stay at a Canopy Hotel, he warmly welcomed me with a thoughtful gift and provided a comprehensive introduction to the property. His guidance significantly enhanced my understanding and appreciation of the hotel, elevating my overall experience.||||The design of the lobby was truly impressive, but what awaited me in my room was beyond my expectations. I stayed in the Canopy Deluxe Room with Balcony, which featured a private jacuzzi—an absolute highlight. The open ceiling added an extra layer of relaxation, allowing me to fully immerse myself in the experience. The room’s design seamlessly blended aesthetics with functionality, embodying a lifestyle-centric approach that resonated deeply with me.||||One memorable moment was when I attempted to order fruit from Hema Fresh, only to realize that registration required a Chinese phone number. Thankfully, the hotel staff went above and beyond to assist me, ensuring I could enjoy fresh fruit while unwinding in the jacuzzi. Given how exhausted I was from long nights of work and little sleep, this small act of kindness made all the difference, allowing me to recharge in the most comfortable...

5 night stay||Upside:|(1) Location - 10 minute walk to West Lake and downtown. 10 minute walk to nearest metro station (Ding'an Road, Line 1). Many modest restaurants, cafes, shops and services nearby. I booked a rate that didn't include breakfast, but had no issues getting breakfast each morning in the surrounding area|(2) Room - Comfortable and fresh design, with good soundproofing. Was not disturbed by the club next door|(3) Gym - Adequate for a hotel gym, with new and well maintained equipment. While small and windowless, good air-conditioning meant that it wasn't stuffy|(4) Staff were helpful with arranging laundry and changing money into small bills/coins for the bus (need to use exact cash or AliPay app)||Downside:|(1) Style vs substance - First time I've stayed at Canopy, which seems to be Hilton's boutique/trendy brand. Maybe I'm getting too old, but I found the corridors and common areas too dark. There were fancy panels for turning lights on/off, but this meant that bathroom light switches were grouped with other switches by the entry door, several feet away from the bathroom entrance. Bar staff seemed confused between the "Welcome Drink" and daily cocktail hour (as informed...

What a fantastic hotel. One in which I would not hesitate to stay at again. I arrived on a rainy night, and check-in was fast. Victoria upgraded my room and my jaw dropped when I went inside. It was huge, clean, and so well decorated. I felt completely spoiled. Because of the rain and because it was already dark and my first night in a new city, I asked Victoria to help me place a delivery order on a delivery app. You need a Chinese phone number to do so, so Victoria input her own number and called me when the order came. She sent it up via the hotel's delivery robot!||||The awesome service doesn't end there. When I checked out, I asked the front desk for some tape to hold together my phone cord, which had somehow gotten frayed. They did even better. They gave me a brand new charging cord! I tried to pay for it, but they would not hear of it.||||The hotel is centrally located, though West Lake is about a 10-15 minute walk. However, many places to eat just outside of the hotel. For example, a Michelin-recognized noodle restaurant is just around the corner with a 2-minute walk.||||Standout rooms and even better service. Very reasonably priced. Don't hesitate...