JW Marriott Hotel Hangzhou — Hotel in Hangzhou City

I have spent the past ten months at the JW Marriott in Hangzhou, and during that time, I was continually impressed by Jennie’s warm hospitality. From the moment I stepped into the Executive Lounge, her friendly greeting and genuine interest in how my day was going made me feel right at home. It’s evident she is committed to creating a welcoming environment that puts guests at ease, whether they’ve just arrived or have been staying for weeks.||||Jennie also excels in cross-cultural communication. I once witnessed her step in to help a visiting Indian couple who struggled to convey their dietary restrictions in English. In a matter of moments, she coordinated with the kitchen team in Chinese and ensured they were fully understood and taken care of. Moments like these showcase her extraordinary ability to connect with guests from different backgrounds, ensuring everyone feels included and respected.||||Her personalized approach completes the trifecta of outstanding service. Jennie not only remembers small preferences, but she often anticipates needs before a guest even voices them. On one occasion, Jennie invited me to join a small group of international travelers she was chatting with, sparking conversations that led to lasting friendships. Additionally, noticing my fascination with a modern retelling of Moby-Dick (Call me Ishmaelle by Xiaolu Guo; highly recommended, although sacrificing some of the depth, complexity, and challenging ambiguity that make Melville's original a masterpiece), she discreetly ensured my coffee was always fresh, allowing me uninterrupted hours of reading enjoyment.||||I would also like to briefly acknowledge Alissa Zheng—truly JW’s “secret weapon”—and Rocky Zhu, whose lounge leadership has made these past few months unforgettable. I look forward to writing more in-depth about both of them—and others—throughout the remainder of my...

Among all the Marriott departments in Hangzhou, my favorite is this JW. I have always given me a professional feeling. Although the hotel has been in operation for a long time, it has been maintained very well, and the service is professional, completely exceeding expectations at any time.

The location of the hotel is very good. The prime location of Wulin Square is very convenient. The nearby Hangzhou Tower, the National Grand Plaza and the West Lake Cultural Square are large complexes. It is quite convenient to eat, drink and have fun.

The whole room is compact and feels wonderful. The high-rise south facing room can see the West Lake. When the weather is good, it is enough to give you a good view of the West Lake. The bathroom is equipped with a bathtub, and the spare parts are 3A brand. The taste of Chinese herbal medicine is relatively heavy. By the way, their bathrobes are very comfortable.

Breakfast can be used on the first floor and lounge. The menu is very rich. In the lounge, the service staff is super nice and very enthusiastic. If there is any need for help, they will help you with a shout.

In particular, the front desk manager Olina, using her most professional and standard service, explained the quality and honor of JW Hotel. And Damon also help me a lot,Of course, I know that this is inseparable from Mary's careful training and guidance.

The last thing to say is the hotel's front desk and concierge. From check-in to check-out, the whole feeling is special, and the members are very patient and comfortable. It should be related to the training of the entire team,...

I recently had the pleasure of spending six months at the JW Marriott in Hangzhou, China, and I want to take a moment to commend Maruko (Maruko Zhu MengJing), a lounge supervisor, for her outstanding service. Maruko's cultural sensitivity truly stood out during my visits. She has an impressive ability to connect with guests from various backgrounds, ensuring everyone feels welcomed and valued. Her understanding of both Western and Chinese customs created a warm atmosphere that made my time in the lounge even more enjoyable.||||Maruko’s commitment to customer service is exemplary. During my lengthy stay, she consistently went above and beyond to meet my needs and those of other guests. For example, when I mentioned a dietary preference, she immediately offered tailored options and made sure I felt taken care of. Her genuine warmth and attentiveness made a significant difference in my experience, reflecting the high standards that Marriott is known for.||||Moreover, Maruko's leadership skills in managing interns were impressive. She effectively guided her team, fostering a collaborative environment that encouraged learning and growth. It was evident that her approachable demeanor inspired the interns to engage with guests confidently and deliver outstanding service. Maruko is not only an asset to the JW Marriott but also a shining example of what exceptional hospitality looks like. I look forward to returning and experiencing her outstanding...