Hangzhou Hotel — Hotel in Hangzhou City

We stayed at the Hotel for 3 days. The hotel is in close proximity to shopping centres and our room offered a good view of Wulun Square (with music fountain show at 1930). The lobby is on the 8th floor and is a throw-back to the 80s, but not is a good way. Don’t expect glitz and a modern looking reception area. The front desk staff were not very friendly. The rooms are slightly tired and carpets dirty. Internet is also very slow. Although fairly good size, the bathroom is poorly designed with no where to hang towels. There was also a large crack in the sink. The wall temperature control was for show only as the room temperature remained the same whether the thermostat was set at 18 or 25. Maid service was relatively poor. They did not wash or change the cups that we used. When we left a note (in English and Chinese) asking them to change the dirty cups, pillow cases, etc, nothing was done. When we phoned the front desk, however, they did respond quickly. Breakfast is served on the 32nd floor revolving restaurant. Don’t get too excited. The resolving restaurant does not resolve but still offers a great view of the city. To get to the restaurant, you will need to take ‘outside’ elevators that offer ‘panoramic view’. There are only two of these elevators which house no more than 10 people in each. Expect long wait to and from the restaurant during busy hours in the morning. For Chinese breakfast, one can judge the food quality based on the congee and their congee was as diluted as it could be. They did attempt to change the food on a daily basis. Overall, the food was decent. There must be something better...

The hotel offers all the essential amenities you'd expect. My room had a view of West Lake. The price I paid was quite very reasonable compared to other 4- or 5-diamond hotels, though I'm not sure if the lower rate was due to the off-peak season or the ongoing construction outside, which can start as early as 7 AM. Additionally, the curtain switch was not working and had to be manually adjusted to activate the mechanism, which was inconvenient (hence, I wouldn't rate the amenities 5 stars).A great feature is the 24-hour self-service laundry room, which has three washing machines and dryers—just bring your own detergent.On the bright side, the breakfast buffet was excellent, with a wide variety of options. If you're using Didi, make sure to set the exact location, as the hotel is situated deeper inside and the driver might face...

What we liked:||1. Great location in city centre||2. Revolving restaurant was great||3. Room was comfortable though dated||4. Bed was good, we had to ask for extra pillows ||||What we didn't like:||1. Western breakfast was poor with little to choose from (eggs, bacon and sausages only)||2. Mould in shower - this was an issue with 3 out of the 4 hotels was stayed at in China||3. Blind in bathroom was dirty||4. We were disturbed at 1.10am by a woman knocking at the door; she obviously had the wrong room and we sent her away. This points to the insecurity of the lifts||5. There are an inadequate number of lifts for the size of the hotel - 2 at each end - with a lot of time wasted...