Pullman Shanghai Skyway — Hotel in Shanghai

It is located on the MRT Dapuqiao light blue line. Our room was upgraded to a Pullman Studio (equivalent to a junior suite), late check-out until 14.00 and access to the lounge. The hotel is currently renovating several rooms on the upper floors, I got a room that had not been renovated so it looked a bit old, but fortunately there was no musty or rarely used smell and it was clean.

The room is spacious with a foyer, living room and bedroom. In the living room there is a sofa, chairs, table, work desk and work chair and a minibar. In the bedroom there is a bench, armchair, table and mattress with 4 pillows. Welcome amenities, cake and fruit platter are provided. 6 bottles of mineral water can be added for free. Coffee machine, and water heater kettle. The coffee uses capsule coffee. The tea uses the Chali brand.

The bathroom is spacious with a closet, washbasin, bathtub and shower with rain shower. The amenities provided are 2 toothbrushes, shaving kit and comb. Shampoo soap uses a dispenser system with the Pullman standard brand, namely C.O. Bigelow.

The facilities include a swimming pool, sauna steam room, gym. Swimming pools in China before going to the pool always provide a small pool for soaking feet and a shower from above. (and must wear a head cover)

The Afternoon tea and evening cocktail is excellent. For afternoon tea, for some reason the first day the lounge was closed, but it was provided in the restaurant with a canape system, but it could be refilled. For evening cocktails, it was only provided in the lounge. The choices are various sweet and savory canapes, cheese, salad, nuts, bread, fruit, cold cuts, dimsum (xiao long bao and har kau), fried rice, beef soup, broccoli, mushroom soup, pao, lomakai, pizza, pie, clam pasta, leg lamb, purple cabbage salad, mushroom tomato. The second day afternoon tea in the lounge but the menu is almost the same. For the evening cocktail, the menu is the same except the hot food has changed. There are ca sayur, roast chicken, beef hokkian noodle, chicken herbal soup, pizza, pie, lamb rack steak (true goat steak), arabiata pasta, potato salad, tomato mushroom

For breakfast is provided in the restaurant, the taste is quite good, the choices are: Waffle, French toast, pancake, pastry, cake, salad, various juices, cold cut with duck slice Fresh fruit, cereal, nuts, cakwe, rice cake, spring roll, porridge, kuotie, tahok, ca sayur Ca kapri, fried rice, fried noodles, noodle station, pao, lomakai, boiled eggs, egg station Baked bean, oatmeal, meat loaf, bacon, sausage,...

I've booked my stay in Pullman from 12-14th Feb 2025 with Ctrip. My trip was interrupted unexpectedly and reached Shanghai earlier on the 12/2, 2am. Instead of modifying my Ctrip booking, I thought I would try to check in directly with Pullman and pay the balance. I admitted that I did try to ask for discounts since I'm not checking in full day. But I regretted asking because I was HUMILIATED by the only baldy guy on duty. As I said, I did ask for discounts since I'm checking in at 2+am in the morning. His response was YOU BOOKED YOUR STAY THRU CTRIP, WE CAN'T DO ANYTHING TO HELP. 我没任何办法帮到你. You have to pay full price. You either pay 860rmb for a small room or 1580rmb for a room equivalent to the room type you booked from CTRIP. And I asked again, I am an ACCOR PLUS member, is there a further discount? He say, let me see your card & I showed him. He replies, "OH yours is the lowest grade card, unless you have gold or platinum, I might be able to help you with something". (Well, If I'm a platimum card holder, I DON'T NEED ANY OF YOUR HELP!). After almost 20min or maybe half an hour, I gave up and pay the 860rmb and was allocated a room to rest. My unhappiness with the whole incident is yes, I did try to bargain for a cheaper rate as a consumer, but I felt like asking so made me felt super humiliated. Is this the service from Pullman Grand Shanghai that claimed to be 5 stars with only one single rigid staff that dictates all decision-making with no alternative of choice to a patron who is a first-time customer?I complained again about my unpleasant experience the next day to continue my stay that I've booked from Ctrip. They offered me an upgrade to a suite room & breakfast. I do appreciate the gesture. But please note I do get upgrades, breakfast & late check out with my humble ACCOR PLUS silver membership, which was offered without asking, which Pullman Grand Shanghai only recognises gold membership & above. I'm not cheap & I don't go around asking for freebies intentionally, I'm just trying to bargain as a customer. I just wanted to be treated well as a customer. I will be just as pleasant & happy with my stay without the upgrade & breakfast if I'm treated well from the beginning. I reckon hotels services in China are the best compared to other countries, but not Pullman Grand Shanghai, I would say.I would reckon Pullman Grand Shanghai to put more effort to improve on customer services. This is only the selling point as the amenities is out dated & will need huge improvement to be competitive in China....

Unfortunately, the experience in Pullman Shanghai Central was extremely disappointing and far below the standards I expect from an Accor property.

Unprofessional Front Desk Service At check‑in, the front desk staff demonstrated a complete lack of professionalism. There was no recognition of my membership status, and any inquiry about membership benefits had to be raised proactively by me. When I requested a late check‑out, the staff’s response was evasive and indecisive, showing no genuine attempt to accommodate the request.

Poor Service in the Executive Lounge During my stay, the Executive Lounge had just reopened after renovation. However, staff there were unwelcoming and dismissive, responding to guest requests with cold refusals. This created a hostile and uncomfortable environment. The Happy Hour offerings were also substandard — most of the food lacked flavor, with only the fruits and desserts being remotely acceptable.

Serious Security Concern On the afternoon of August 31, while still in my room, I unexpectedly received a message indicating a refund for check‑out. Upon contacting the front desk, I was told they had received a room key card supposedly belonging to my room. This is alarming, as my friend and I were only ever issued two key cards, both of which remained with us in the room. It raises the troubling possibility that an unauthorized person could have gained access to my room, posing a direct threat to my personal safety. Disturbingly, no hotel management staff made any effort to investigate or to explain this serious breach.

Lack of Professionalism and Indifference Throughout my stay, the attitude of most staff was indifferent at best, showing little respect for member guests or their concerns. Ironically, the only positive aspect of the entire stay was the housekeeping team, who maintained a professional and courteous manner.

Incorrect Loyalty Points To further add to the frustration, I later discovered that the points for my stay were credited incorrectly. Only after contacting Accor Customer Service was I able to have the correct points recorded.

This combination of security negligence, unprofessional service, and lack of accountability is wholly unacceptable for a Pullman property under the...