Hotel NH Bogotá Urban 26 Royal — Hotel in Bogota, Capital District

I booked a Family Room (remember, the word "family" is key) for my wife and our two children, including a baby, during their trip in Colombia. Over two days, an incident occurred that not only endangered my children but also shocked us, especially considering the hotel's claim of being part of the NH network.

(1) Cot. We received an old travel cot without a mattress. Instead, they folded a duvet and wrapped it in an adult sheet as a makeshift mattress. This created a serious risk and jeopardised our baby's safety. When we brought this up with the hotel, they acknowledged the issue but shrugged their shoulders and said they didn't have any other cots available. That this was the only one in the hotel, and they didn't have a mattress. It's a well-established fact that putting adult bedding, such as pillows, duvets, or folded blankets, in a baby's travel cot is dangerous because it increases the risk of Sudden Infant Death Syndrome (SIDS).

(2) NO high chairs. A hotel that markets itself as a family hotel and offers a family room had no high chairs in the restaurants; in fact, they apparently had none in the hotel, having lent the "only one we have" elsewhere. Again, we complained. They shrugged.

(3) Whilst the children were playing in the hot room, they found a small plastic bag just under the bed. My wife noticed quickly that this was a bag of cocaine, which had obviously been left by someone previously, with some powder still in it. This, for us, was the straw that broke the camel's back, as less vigilance and our children would have ingested some of it.

We complained. They agreed to move rooms, but as for a cot or a high chair, they shrugged. We talked about compensation/credit/something (we wouldn't have stayed in a hotel without a proper cot, or high chair) and they said "no" and that any refund, partial or otherwise, comes out of the staff's wages, and therefore is a deal breaker.

My question is this: what kind of international hotel chain, advertises as a family hotel and then risks a baby’s life by giving a non-compliant cot? What kind of family hotel doesn't even have a high chair, and what kind of family hotel, in a family room, is so laissez-faire with cleaning that they leave bags of cocaine within children's reach? And the upshot of this? Nothing. No apology, no attempt to fix the situation. Just a bit of a shrug. Surely NH hotels must be more...

I booked a Family Room (remember, the word "family" is key) for my wife and our two children, including a baby, during their trip in Colombia. Over two days, an incident occurred that not only endangered my children but also shocked us, especially considering the hotel's claim of being part of the NH network.||(1) Cot. We received an old travel cot without a mattress. Instead, they folded a duvet and wrapped it in an adult sheet as a makeshift mattress. This created a serious SIDS risk and jeopardised our baby's safety. When we brought this up with the hotel, they acknowledged the issue but shrugged their shoulders and said they didn't have any other cots available. That this was the only one in the hotel, and they didn't have a mattress.||(2) NO high chairs. A hotel that markets itself as a family hotel and offers a family room had no high chairs in the restaurants; in fact, they apparently had none in the hotel, having lent the "only one we have" elsewhere. Again, we complained. They shrugged.||(3) Whilst the children were playing in the hot room, they found a small plastic bag just under the bed. My wife noticed quickly that this was a bag of cocaine, which had obviously been left by someone previously, with some powder still in it. This, for us, was the straw that broke the camel's back, as less vigilance and our children would have ingested some of it.||We complained. They agreed to move rooms, but as for a cot or a high chair, they shrugged. We talked about compensation/credit/something (we wouldn't have stayed in a hotel without a proper cot, or high chair) and they said "no" and that any refund, partial or otherwise, comes out of the staff's wages, and therefore is a deal breaker.||My question is this: what kind of international hotel chain advertises as a family hotel and then risks a baby’s life by giving a non-compliant cot? What kind of family hotel doesn't even have a high chair, and what kind of family hotel, in a family room, is so laissez-faire with cleaning that they leave bags of cocaine within children's reach? And the upshot of this? Nothing. No apology, no attempt to fix the situation. Just a bit of a shrug. Surely NH hotels must be more...

STAY AWAY FRON THIS HOTEL!

My wife and I stayed here for 7 days and it wasn’t a good experience.

The rooms don’t have air conditioning, so you have to request a fan to stay cool. There were a lot of noises all the time. (People hammering, industrial machinery running, cars and motorcycles, yes you can hear them very clear) very uncomfortable if you want to just rest. Had to re program my room keys like 4-5 times while I was there. If you ever need a refund, just forget about it… we spoke with the front desk person 4 days before our check out to let them know we were checking out 1 day early than the actual reservation. (So we could get a refund for 1 day since we won’t be using it) when we went to do the early check out they fought so hard not to give us the money back and we ended up paying for an extra day that we didn’t use. My wife had to return home earlier and I stay few more days and one of the nights I had a guest, that stayed the night. They ask for an ID so they could “register” the guest but never told me I had to pay an EXTRA DAY! I mean it was a room for 2 people why they charged me again? And why they didn’t even warn me it would have an extra cost?

One of the worst experiences I ever...