San Sebastian Bogotá — Hotel in Bogota, Capital District

We booked this hotel for the night as our flight was the next day and we are a gay couple after a week traveling through colombia. We arrived at 4pm and front desk was nice and we paid for the room. ||||I always have emergency cash money in dollars. Safe was locked so i put the 300$ in my clothes inside my suitcase. At 6 pm we left for dinner and drinks. When we arrived back at 10pm the dollars were missing.||||At 7.30am the next morning i went right away to the front desk. The girl was there who checked me in. She said she would look at the cameras as they cannot read the locks in the room. They are digital and she programs them. 5 minutes later i returned and see here going through the video skipping 5 to 10 minutes. I told her she can not check the camera this way. I told her to start over and play fastforward. At 7.30pm she skipped right away to 8.15pm. Thinking i did not see that. I let her finish and then she said you see nothing is visible. I told her i want to see again between 7.30 and 8.15pm. She let me see it and then we noticed 10 minutes missing on the video. I wanted to speak to the owner and she did not provide me the info.||||I send an email to owner he brushed the issue away with a power outage which is why the video is missing and staff working there for years. So understand that the staff knows with a power outage they can go into the room without this being logged. She knew there would be an issue between 7.3pm and 8.15. Why skipp?||||I work in the hotel industry. All my red flegs were going off. The front desk works together as they saw the dollars when i was trying to get pessos to pay the room. They control who comes in the hotel and have control over the system. We have been going to colombia for a fews years and stay in different cities. This was the only time i feld unsafe in my room. Never has anything been taken and nobody had to enter in our room that night. Very disappointing, just want to warn people booking this hotel. They...

I was pretty disappointed in the "Boutique San Sebastian" in Bogota. The place seems to be in the midst of a renovation, perhaps, but it has some room to improve.||||The shower is the strangest thing I have seen in a long time. The temperature control needs to be adjusted on a control at the shower head. While I got a few minutes of hot water at the beginning of my shower, it did not last. I actually found a housekeeper and asked her to take me into the room that she was cleaning to show me how to adjust the temperature, so I am sure that I was doing it correctly.||||The hotel is a walk-up - there is no elevator. There is no closet for clothes. And my room had the extra added feature of having a used bath towel from a previous guest hanging on my clothes hook on my arrival.||||I couldn't find any sort of climate control at all - heat nor aircon. And the reception staff's English skills were worse than my Spanish skills.||||For some reason, tripadvisor shows the rating summary of this hotel as 4 stars, but the individual reviews are all negative. Tripadvisor, I am not sure how you are getting your summary score.||||In general, it seems like the owners of this place are trying to make it better... they were doing some work on the front of the building when I am there. But until it improves quite a bit, I cannot...

Beware. My safety box was robbed and my money was stolen from it when I was out of the hotel. The manager was not helping, she doesn't speak English and from what I understood she blamed my visitors. But she could not explain how anyone can open my locked safety box when I am with someone in the room. The hotel employees have access to keys in the front desk which can open the safety boxes without the keypad code. The hotel has serious safety issues. Edit: As you can see in the reply from the hotel manager, the communication is non existing. Requesting the toilet?? The bathroom was in the room. The cameras did not work, she was telling me that the "administrator" handled them. And she never commented on the fact that the employees have access to the keys which open the safety boxes, and whoever takes the key is not monitored by any security camera, which...