Mercure Bogota BH Zona Financiera — Hotel in Bogota, Capital District

El pesimo servicio y desconocimiento del funcionamiento de la ley y las politicas es increible.

La colaboradora Tatiana, con su pesima actitud y manerismos adicional al maltrato a extrajeros es increible.

El dia de ayer una familia (2 abuelos, tía y por ende el menor de endad (nieto sobrino) de nacionalidad costarricense, con reserva establecida con más de 6 meses de antelacion se aproximaron en horas de la mañana a hacer el check in, sin embargo, dado a lo temprano, no se les brindo la habitación y se les permitió guardar el equipaje y tomar el desayuno (pago adicional). SIn informar de ningún tipo de politica.

En horas de la tarde se aproximaron a ejecutar el check in, en donde sin siquiera permitir presentar el pasaporte, Tatiana de pesima actitud solicito una carta apostillada por parte de abogado en donde indicara el porque el menor de edad estaba de viaje. Sin embargo, según la ley colombiana indica que este documento debe solo ser requerido si el menor de edad es de nacionalidad Venezolana, Colombiana o Peruana. Ya que al venir de otro país este procedimiento fue validado previamente por las autoridades del país saliente y adicional el permiso de entrada al territorio colombiano por las autoridades migratorias. Esto se auna el que los viajeros ya estubieron hospedados en Cartagena y Medellín, siendo Bogotá la tercera ciudad que visitan y todo ocurrio de manera regular.

Por otra parte el hotel, no cuenta en su sitio web o con proveedores ninguna información al respecto a esta política.

Literalmente, los clientes fueron hechados a la calle.

Pesimo servicio y nula recomendación y sumando a la actitud altiva y prepotente de Tatiana hacen que este hotel no amigable para extranjeros. The worst service and lack of knowledge of how the Colombian law and policies work is incredible. The collaborator Tatiana, with her terrible attitude and mannerisms and in addition to the mistreatment of foreigners, is incredible! Yesterday a family (2 grandparents, aunt and therefore the minor (grandnephew) of Costa Rican nationality, arrived to the hotel with a reservation created more than 6 months in advance. They arrived early in the morning to do the check in, however, due to the early hour, the room was not ready but they are allowed to store their luggage and have breakfast (additional payment). In the afternoon they came to check in, Tatiana with a terrible attitude requested an apostilled letter from the lawyer indicating why the minor was traveling. This happened without allowing the customer to present the passport of everyone.

According to Colombian law it indicates that this document should only be required if the minor is of Venezuelan, Colombian or Peruvian nationality. Since coming from another country this procedure was previously validated by the authorities of the outgoing country and additionally the entry permit to Colombian territory by the immigration authorities.

This happened despite the fact that the travelers were already staying in Cartagena and Medellín, Bogotá being the third city they visited and everything happened regularly.

On the other hand, the hotel does not have any information regarding this policy on its website or with their suppliers. Literally, customers were thrown out onto the streets. This was a terrible service, adding the fact that Tatiana's attitude was arrogant making this hotel not friendly for foreigners...

DO NOT COME HERE. Terrible experience from start to finish. Booked a room online that included breakfast. When we arrived we paid in full and were informed that breakfast would be an extra $30,000 COP/ Per person/ per night only after we had paid already. ||||When we explained that our rate included breakfast we were met with confrontation explaining that was not the case even though we showed them the website where it said it was included. It was late at night so we went to bed being they said they would have someone call in the morning to resolve this. After waiting and receiving no phone call we called ourselves. After a 20 minute phone call with the front desk explaining that we booked online and THEIR website says breakfast is included, we were told “our rate was too low” and there was absolutely nothing they were willing to do for us. ||||Also, the walls are so thin in the rooms that you can hear your neighbors conversations clearly, constant noise from the city, the rooms have terrible Wi-Fi, and the room seems to shake when you close the door. Overall bad customer service, bad Wi-Fi, bad rooms. Avoid...

Can't generalize to all rooms, but at least this was my experience: Staff is nice and friendly Room is spacious Bathroom door is frosted glass. Badly misaligned and won't close shut Bathroom odor exhaust is inexistent. If you go about doing your business, it will stink for a while. The only option is to crack open the window of the room, but the street in front of the hotel is VERY noisy Same problem at night: if you want fresh air, you have to open the window to the noisy street Large table to work, but the overhead lamp is burned, and there is no other lighting option Bedside table is very dusty (since the day of arrival) and cleaning staff does not seem to care about it. Big problem if you are allergic Towel hangers are in bad shape. I wanted to reuse towels more, but they keep falling from the hanger. Sink is constantly clogged

The overall experience would have been much better if there was some more attention to...