Hotel Aromax del Campestre — Hotel in Medellín

Pros||Economical||Rooms are clean||Staff is Friendly||Although near a road, relatively quiet at night.||Staff speaks a little English||Can catch a bus (White #135) from in front of the hotel to downtown (Centro), or Green #133 to Aquacatala Metro station (ask for a transfer ticket so you don't need to pay again at Metro)||AC works||Small room safe available||Decent size flat screen TV||Soap dispenser in bathroom.||||||Cons||Some of the rooms are very small at +/- 9' x 10' (but keep in mind it is economical)||Hot water tends to run out in the morning||Breakfast is a bit boring and inconsistent (have to repeatetly ask for butter, jam, milk for coffee). Some of the breakfast staff are a bit miffed when not ordering daily special.||Coffee is not that good, not fresh, but served out of a vacuum container.||Attendand inventoried snacks and minifridge on check-in (1:30 in the morning !!!!!!!!!!!)||Rooms in the front tend to get a bit of noise from the check in area at night (Rooms Cafe, Eucaliptus, Manzanilla, Fresa, Pina)||Bathroom trashcan foot pedal no longer works, have to prop lid up||No wash cloth||Pillows too thick, feels like sleeping on a football.||Hotel pictures do not reflect actual breakfast, fruit was sparse.||Main Aromax WiFi was not functional. Was able to get access to backup system.||Many rooms do not have full windows.||||||Suggestion for Hotel Management ||1. Mount a small mirror in the rooms for ladies to use to put on make-up while shower is being used by spouse.||2. Remove rug in front of bed. Rugs are nasty, people step on rugs with shoes after walking and stepping on all sorts of things.||3. Add a door in the Hallway between reception and rooms to muffle...

We stayed here in on 11/8-11/11/17. It's not centrally located in El Poblado, but rather about 10 minute cab ride/uber to Parque Lleras area. 5 minutes to a nice mall and super market. Cabs had a hard time finding it, but with Uber it's no problem. Checked in was very slow and tedious. Nice guy, but very very very slow. The rooms were clean and cute. The double bed rooms were larger, a room with 2 twin beds is small. We had both. Breakfast was fine and comfy with good service from server(s). Lounge area is relaxing. Spa and sauna were not working. The BIG PROBLEMS HERE ARE 2 THINGS! First one, $40 U.S. was stolen out of my friend's suitcase from a hidden envelope. Guess they didn't find mine? Should have used the safe in the room. He only noticed it because it was an envelope specifically for a hired driver we were using with a specific amount in it. The 2nd MUCH BIGGER ONE is my other friend used her credit card at check in for her room, and upon return to the states (11/13), found numerous charges on the card dated the day after check-in (the following morning 11/9) in Medellin. She had not used the credit card at all on the trip until check in, and then she personally used it 2 days later on 11/10. We were actually in the hotel at the time of the charges apparently. Fortunately, my card was not used. I've contacted the hotel, but have not gotten a response. Again, it's sad to say because it was a nice place...

I have been to the Aromax several times over the last ten years and on every visit I have been happy with the staff and the location of the hotel. Everyone on staff is helpful, pleasant and attentive. ||The new reservation manager, Jesus Zuleta, has done a stellar job of communicating. He always responded to my emails quickly and completely. He is a very welcoming person and perfect for the job ||The location is unique and a real bonus for anyone interested in birds. Though the back of the hotel and dining area face a busy street with moving cars all day; the front faces a lush, quiet neighborhood full of birds all day. In just 30 minutes wandering the front street with its little park; I can see a dozen pretty species of birds. ||But the hotel looks exactly as it did ten years ago on my first trip. It is clean, but needs updating. The price is very reasonable, however, for my tastes and needs; I would prefer a more renovated accomodation, most especially a nicer bathroom. ||I do not think much could be done to make the bedroom and bathroom larger. They are both small rooms. But I believe a lot can be done to make them more comfortable and visually appealing. I hope the owners are considering...