Hotel Laguna, Zagreb — Hotel in City of Zagreb

The employees are so ridiculous and rude that after checking out of the hotel, while waiting for a taxi in the lobby, one of the employees (an old man) came and said that you are no longer a hotel guest, please leave the hotel.

I told him that I was a hotel guest, that I had stayed at the hotel for 2 nights, that I had just checked out today, and that they could ask the receptionist if they wanted and confirm this.

After speaking Croatian among themselves, they still told me that I had to leave the hotel and drove me crazy. Even though I turned to the girl at the reception and said "you remember me, don't you, I paid you", she said "yes, I think I remember your face", even though she knew that I was staying at the hotel, but she made the old man even more angry. And she even threatened to call the police.

Then another employee came and instead of understanding the situation, he continued to talk nonsense, obsessed with my shutting.

Then that guy apologized to me after I explained the situation somehow. I told him I didn't accept his apologies. I went out saying that I wanted to leave the ridiculous hotel as soon as possible.

The old man came in while I was smoking a cigarette. He apologized.

I responded with three words:...

You get what you pay for. Okay and in some things, you have to turn a blind eye. After reading all the reviews, I was a bit worried—cleanliness is the most important thing for me. It doesn’t have to look luxurious. Many criticized the cleanliness, but luckily, I can say the room was clean. It’s extremely old-fashioned: the curtains have holes, there are stains on the walls, but the room itself was clean, and I could sleep well in it. The old TV is more like decoration, haha.

Even with the heater set to the lowest level, the room was incredibly hot, so I had to break the rule about not opening the window. Even then, it was still very warm—in December. I always had hot water for showers. You’ll need to bring your own shampoo and shower gel.

The breakfast buffet consists of bread, eggs, cereal, cold cuts and only sometimes cheese. As a vegetarian, it was disappointing to ask for cheese and be told there wasn’t any.

The location is good, with a tram nearby and everything is easy to reach quickly. The staff, however, was very friendly.

Overall, it wasn’t as bad as many described. You shouldn’t expect luxury, but for a night or two, whether alone or as a...

I had an extremely unpleasant experience at Hotel Laguna, I encountered an issue with my booking, and although I contacted the booking center for help, the hotel reception staff refused to assist me when I asked for support. I was left waiting outside in the cold for two hours, and the staff showed no interest in helping or even offering guidance.

After being completely ignored, I decided to leave and book another hotel. Despite my efforts to get a refund, the hotel refused to cooperate, and I was unable to get my money back. I ended up losing the money and receiving no help, which was incredibly frustrating and disrespectful.

Additionally, I witnessed an upsetting situation where a trainee, who had initially tried to help me, was criticized by the reception staff for offering assistance.

The total lack of professionalism and empathy from the staff made this one of the worst experiences I've ever had at a hotel. I strongly recommend avoiding this place, and I hope management takes steps to address these issues to prevent future guests from facing the...