The GrandResort Limited Edition by Leonardo Hotels — Hotel in Κοινότητα Παρεκκλησιάς

Our feelings about the Grand Resort are very mixed. The first few days were a terrible experience. ||We arrived late at night after travelling all day with young children. When I got to reception my interactions with the staff were constantly interrupted by another guest shouting over my shoulder at the reception staff. The guest also kept shouting at me not to waste my money paying for the stay. Apparently, there had been exceptionally loud functions on until very early in the morning every night.||My first two nights echoed the other guest’s experiences when on the first night my entire bedroom shook with the bass from exceptionally loud music from a private function until 3AM. The following night the same thing happened, although that night the function’s music stopped at 2AM. The function suite was located immediately below my room.||We stayed in the swim up junior suite sea view. It’s quite expensive but on balance I would say it’s worth the money, notwithstanding the unacceptable noise The room was well designed and the outdoor area was one of the best features of any hotel we’ve ever stayed at. The room was let down by being quite dirty. Dropping anything on the floor outwith the main transit areas would result in the dropped object being covered in thick dust, dirt and the hair of dozens of previous occupants. The shower’s grout was full of slime and the tiles in the shower were exceptionally slippy from not being cleaned thoroughly.||During the day, the venue itself was lovely. It’s a very nice design with plenty of different areas to enjoy. The Beachfront was a particular plus point. One of the best beaches we have visited. The main complaint we would have is that the swimming pool was perishingly cold. No one stayed in the pool for longer than 10 minutes during our whole stay. Everyone around us was complaining to each other about how cold the pool was. Given the sunshine and the 30C air temperature, I can only assume that the hotel is actively chilling the water. Perhaps they could revisit their settings to make it a comfortable temperature.||Throughout the stay, we found ourselves waiting for staff to get off of messaging apps on their personal mobiles in order to respond to us waiting. It’s unclear to me how staff feel like they can do this as the hotel manager seemed to be present often. Maybe more concentration on effective middle management?||The final negative is that the only outdoor bar becomes a restaurant in the evening. This results in quite an uncomfortable feeling of ordering drinks by walking through a restaurant where other guest were eating to interrupt the single member of bar staff who was juggling orders between waiters in the restaurant and the other guests asking for drinks directly. This situation should be re-thought out. There’s definitely sufficient real estate outside to provide a separate bar from the restaurant, and a couple more bar staff wouldn’t go amiss.||So far, my review has been quite negative, so you might be surprised at the 4 star review, but the the thing that made this hotel a great stay was a handful of exceptional staff that made our time there amazing. All four of the ladies in the kids club were outstanding and they made our young children’s holiday.||Doros in the outdoor bar and restaurant was an exceptional host.||The hotel porters were all amazing and they gave the hotel the air of class that the website suggests. It’s a little unfortunate that focus on loud private functions at the expense of other guests damaged this up market image quite considerably.||The all inclusive package is totally worth the money and the food in the two buffet restaurants is mostly exceptional. ||A special mention should go to the a la carte Japanese restaurant, also included in the all inclusive, where the food was exquisite.||Who should visit?||Conferences: yes||Weddings: yes||Couples seeking style and class - probably not currently, but the hotel has everything needed to appeal to this demographic, with changes.||Families: mixed recommend. The kids will have a great time during the day as long as they can get more than 4 hours sleep over night due to...

Maybe it was luck, but the problems we've faced seemed to me like ongoing issues, especially when I noticed we were not the only ones who were facing problems at checkin! Our disappointment started with waiting for an hour for a check-in, and thats an hour from the moment of giving all details/docs to checking staff, although we kept getting told repeatedly that they only need 2-5 more minutes. The last "should only be 2 more mins" actually lasted for about another 15 minutes! It seems that the friendly staff members were doing their best to be fair, but they just got let down by a problematic/glitchy check-in system and a lack of sufficient training!

We probably should have taken this as a sign to go to another hotel, but we decided to stick it out. The hotels exterior and its lobby gave all the indications of a decent hotel after all!!

Next up! Rooms Requested 2 adjoining rooms, king beds! We got the rooms, next to each other with an adjoining door, but the door was locked, and afterwards I was told the key is with the housekeeping, and hopefully they'll bring it next day! One room with king bed and the other twin bed!!! Anyhow, needless to say, we only stayed one night there!

The next day, I requested a late checkout and was offered a 2pm checkout but with an extra charge of €50 per room. I said yes, had to, after all, since we were not at the hotel at the time, and couldn't get there to pack and leave any sooner.

Next up, the Champers!! Got back to the rooms to start packing before checkout, only to realise that the room was already cleaned, which is nice. However, I realised I was missing a nice bottle of wine from the room and 2 bottles of champagne from the fridge, and that was before checking out!! Seems that someone took liberty in helping themselves to it. However, it could also be a truly honest mistake.

Current status: managed to finally checkout after some calculation challenges and some extra charges that were taken by mistake! Anyway, all sorted in that front..

Now waiting to hear if they will have an answer about the missing champagne bottles! After all they were taken from the room even before checkout!! Huh! So now this standoff is driven by curiosity more than the desire to right a wrong, I just need to know what will happen!

(Been waiting for over 35 mins now since the staff member took all details and asked me to wait for his feedback)

[Update #1: went to find the staff who at first didn't seem to remember that he asked me to wait for him to get back to me over half an hour earlier. Took him a couple of seconds to remember, and when he did he directed to another counter and said "this is the person you need to speak to!!! I asked him if he had to wait for that long before telling me so, but apparently I was not clear enough in explaining the details of the case about missing champagne bottles..! Tough case I guess!

Next step, another wait! This person now seems more decisive! I have a feeling there will be some results soon! ]

[Update #2: The 2 bottles were found and handed to me, nicely cold.. maybe someone was kindly looking after them for me.. I still can't help but think how come there's no system to guard against the possibility of guests' own items being taken out of the room before checkout! And in the case of a miscommunication or if the staff thought the guests have already ckecked out, shouldn't there be a process where the room service crew just take the items that have been forgotten behind by the guests, to a specific location where guests can come back during a certain window of time and find their belongings?

I don't know why I am so worked up with any of of this. I don't even like champagne!

This granduous display of a lack of many elements a hotel needs to be a good hotel has now seized to stress me out. Instead, it has piqued my interest! Gotta have to see this through! Depending on the result, I might share all the other disappointing experiences, some of which were actually more funny than...

We checked into the Grand Resort Limassol to celebrate our 10th wedding anniversary together with our toddler. We were looking for a relaxing time in a luxurious setting with great food and service.

This hotel delivered none of what we were looking for. Make no mistake - this is not a 5* hotel. We have visited many high-end properties across the world and this hotel should qualify for 3* at best. We do not regularly leave negative reviews, but this hotel very much deserves it. The value proposition of this hotel is completely skewed in relation to the overnight prices.

All of the concerns below were flagged to the Guest Relations Manager, who will inevitably comment on our review as she does on all of them. We chose to depart early from the hotel, because none of remedial options offered to us (vouchers) change the deficient nature of the hotel experience.

The hotel advertises a nursery service - as parents to a young child this was a main reason to choose this hotel. I'm sure any parents will understand that this is a great service in theory. However, this service does simply not exist in reality. We had to enquire with 6 different people to receive this information. It was only the beginning of our journey of disappointment.

The service is inattentive and inefficient. Simple requests such as for more toilet paper in the room were never fulfilled. Exchanges with the guest relations team yielded contradictory information. We expect attentive and guest-focused service in a property demanding the overnight prices that this hotel does.

The all-inclusive package renders those that book this "feature" as second-class guests that have limited access to the a la carte restaurants. When you do get access, you will not be able to order from the standard menu, but a more limited special menu for all-inclusive guests. We were turned away from 3 food outlets for lunch in one day because of our all-inclusive status. This is all completely not transparent at all during booking and only partially explained during the check-in. We kept discovering new limitations to the "all-inclusive" all the time. It's a joke.

The food is very sub-par and comparable to a cheap all you can eat place. This applies to buffets and the restaurants. Some of it I would describe as inedible.

The room itself was somewhat acceptable, but way overpriced. Lack of attention to detail is a recurring feature of the experience. Our junior suite was nice on the surface, but the impression was marred by holes in the curtains, poor room cleaning and water dripping from the bathroom ceiling. There is loud noise during the night with music blasting across the resort from sun-down to midnight, which is a delight when trying to put a small child to bed.

We absolutely suggest to give this hotel a wide berth. You will be able to get a more luxurious, attentive and high quality stay for the same or lower rates in other...