FAIRHOTEL — Hotel in okres Brno-město

We chose this hotel because we are moving to Greece from Prague and had stopped off in Brno on the way to say goodbye to a friend, the hotel is near to his apartment and has a heavily advertised roof terrace which we thought would be ideal to relax and catch up before continuing our journey.

Upon arrival, we waited in an empty reception area for around 15 minutes whilst being ignored by the staff sitting in the empty restaurant area who were obviously aware of our presence.

When we were finally able to check in we were told that we could not use the roof terrace as it was too cold (roughly about 20 degrees...?) Nowhere on the website does it mention that the terrace closes at any time of year, we were very disappointed by this as again, it was one of the soul reasons we chose the hotel.

Additionally, we were told that the hotel offers secure parking, we made sure to email ahead as we were moving and had literally everything we own in the back of the car and were very concerned about security, the gate to the carpark was left open for the entire 2 days we were there and to add insult to injury upon checking out we were charged for the parking. Nowhere on the website or in our correspondence were we told we would be changed for the parking.

At breakfast on the first day, there was little I'm the way if breakfast left (it had obviously not been replenished at any point between 7 and 9.30), additionally, the cured meat had literally been mixed in with the cheese, leaving us as vegetarians with a choice of bread or bread. When I asked the waitress for coffee I was told to wait.

Due to the lack of breakfast we then ordered lunch which my fiancé describes as having a general sourness to it, as if an ingredient was off.

On the second evening we arrived back around midnight after a night out and the door was locked with nobody on reception, the staff member eventually returned and said she was in the toilet however we had been stood there for about 30 mins so not sure what happened there.

I never, ever normally leave bad reviews, however I feel compelled to mention this as our stay ended up costing us over 4500czk for 2 nights not including food and drinks that we paid extra for and we were just deeply disappointed during the entire stay. Advertising as 4 star hotel and charging those prices should warrant better service....

The only positives we're the comfy beds and...

I am writing to provide some feedback on my recent two-night stay at your hotel while on a business trip. Overall, I found my stay to be okay, with some areas of improvement. Firstly, I would like to compliment the staff at reception, who were very welcoming and helpful in answering my questions about the local area. Additionally, the Junior suite I stayed in was a very nice size with high ceilings, and I appreciated the comfortable and spacious living space. However, I was disappointed to find that the suite room I booked had two single beds pushed together instead of a double bed. This was a drawback for me as it impacted my overall comfort during my stay. Additionally, I found the desk area and coffee station to be quite dusty and required me to clean them myself before use. Regarding the location, the hotel is situated in a quiet area, which was pleasant, but it took me around 30 minutes to walk to the center square of Brno. Although I mainly used Bolt taxis to get around, I did take a tram one day. In summary, I found my stay at The Fairhotel Brno to be an okay experience, nothing great and nothing bad. I hope that my feedback will be taken into consideration for any future...

Hotel is located 20 min on foot to oldtown, small building. We asked for double bed but got two separate beds pushed together. Room itself very simple, and felt cheap, especially tv set. |Bathroom also simple and fan did not worked properly, blown for 20 sec and stop.|Also they charge for the parking, which i felt like a way to make more money, because parking belongs to the hotel and they charged 111 eur per night….|Breakfast ok, nothing special, very basic, one type of meats and cheese, ala English breakfast and some deserts buns.|All in all, price and quality ratio is very poor, hotel itself very besic, ok if you need overnight stay,...