Hodelpa Gran Almirante Hotel & Casino Santiago, Hotel — Hotel in Santiago de los Caballeros

I have men to a lot of these countries in the past few years. No place as treating me better than this place. Everybody greeted me with a smile at all times everybody made me feel important. I never had to look for anyone to help as it seemed that I was with someone there was available. Everybody greeting me with a smile and always were able to answer every question I had. I will not visit this city without staying here again. The cleanliness of the room was amazing. The room itself was the nicest room I've seen in any of these countries. As a matter of fact the entire hotel which showed it had been there for some time but it was kept in top condition. I have major sleep apnea and insomnia but the bed in this place was so comfortable with six fluffy pillows I could put myself in any position I want and sleep well. A++ to the staff of this hotel.

I would warn everyone that stays here to be extremely cautious of the casino next door. That casino may let you get away with a small win the first night but I caught them cheating on the second time several times. Fast hands were not fast enough. No one wins with as many high hands as they did in a row. I've been in the casinos All over the world my entire life and I don't mind losing as long as I get to play the game however being robbed is a different thing and a horrible feeling. I don't like obvious rip offs like this place did to me so I took my losses cashed out and left. I can go into details but it's not worth it just stay away from that casino as it is not an honest casino. I don't know what concept they don't get when somebody goes there to play and knows they're going to lose money playing why they wouldn't just let it play out instead of putting an all out attack with four people as dealers standing around one person playing. Done in its own had every bit of the fraud dealings. No one gets 5 hand flushes 18 straight games when a deal of the previous link and never qualify but once in a while. It didn't take four dealers the first night playing and having fun. I recommend to stay away from that casino or go in one night take your winnings and leave Don't ever go back because you'll pay 10 times more money for it. Just approve how this casino operate I played a slot machine just in front of the cashiers to prove a point. Within 10 minutes I was hitting big to wear the machine was sat there ringing for almost 10 minutes. I instantly cashed out and walked away. That is how they operate they wanted me to keep playing as they were going to change the odds of the game from behind the counter. Casino knowledge I've learned...

I stayed at Hodelpa Gran Almirante for 3 days while visiting from the U.S. and had a wonderful stay. From the moment I arrived at the front door, I felt very welcomed. I was greeted by a young man who took my luggage from the taxi and waited patiently while I checked in. The staff at the front desk were very nice and welcoming and got me checked in promptly even though I was a bit early. I really appreciated that as I was tired from the travel and was hoping I wouldn't have to wait. The lobby area is beautiful and spacious with a lot of seating available if you just want to sit there and relax. Once checked in, the young man escorted us to our room and explained where all of the amenities are located and what time everything opens and closes. He took our luggage into the room and unloaded it for us, and we were left to relax. The room was nice and the air conditioning worked very well, which I was hoping for because I can't sleep well in the heat. We were given vouchers for complimentary drinks as well as complimentary massages. We did use the drink vouchers but didn't have time for the massages. The rooftop pool was beautiful and very relaxing. We spent an evening there with my girlfriends son and his girlfriend, which the hotel allowed me to bring in as guests. The ladies enjoyed the pool while we enjoyed some beers. The young lady serving drinks at the bar was great! I wish I could remember her name because she was very sweet. The breakfast is buffet style and has a huge amount of options to choose from. There were options with dishes I'm familiar with as well as local dishes that really enjoyed like the smashed plantains! We had lunch and dinner at the restaurant, which was delicious, and all of the staff during every meal was fantastic. There was one young lady in particular who, I wish I remembered her name, helped us greatly during breakfast and dinner. I can't give enough compliments about this establishment. It was the best experience I've ever had at a hotel and I will stay here every time I come to this beautiful country. I'm already looking to come back later this summer and look forward to staying here again. Thank you all for making my stay there a...

As a frequent customer of the hotel’s restaurant and smoking area, I had an unfortunate experience that left me feeling uncomfortable and singled out.||One day, I briefly entered a guest-only area to write some notes. A security guard asked whose belongings were there and told me to leave immediately. I tried to wrap up my writing quickly, but a second guard, Bonilla, arrived shortly after and insisted again that I leave. While I understand the need to enforce guest-only policies, the manner in which it was communicated felt unnecessarily harsh.||As I moved my belongings to the smoking area, where I usually spend time, a bellboy named Daniel approached me in a rude tone, insisting I remove my backpack— something I was already doing. These interactions made me feel unwelcome, not because of the rules, but because of how they were enforced. There are better, more respectful ways to approach loyal customers without making them feel discriminated against for not being hotel guests.||The following day, I noticed odd behavior — the kitchen supervisor stared at my plate during lunch , and while getting coffee in the breakfast I felt I was being closely watched. While I was having lunch as the supervisor kept around me , In the restroom the same day a staff member who had previously greeted me casually questioned who I was and which agency I represented. Whether coincidence or not, it felt uncomfortable and uncalled for.||I’m an influencer who frequents this space for a quiet moment with a coffee or a meal. This was my third visit that week, and I had never experienced this kind of treatment before. I fully respect hotel policies — what I oppose is mistreatment, profiling, and a lack of tact towards non-guests who are regular patrons.||I haven't returned since, though I might consider it thanks to the night shift reception team. |Special thanks to Hilary , César, Rafael, Máximo, and Alex Rodríguez showed genuine kindness, empathy, and professionalism — they made me feel welcome when I...