BBQ Meat House Los Jardines — Restaurant in Santiago de los Caballeros

I have been to this place several times in the last 10 years. It may have had previous ownership in the past, but this time I found it to be equal to or even better than ever. I was here last time about three years ago. A friend and I ordered to share a picanhia cut of beef, which is a very tender and juicy Brazilian cut. It would be the best that you would get at a typical churrascaría in Brazil. We ordered it medium rare and it was cooked to perfection and very, very tasty. We also ordered some pinchos of chicken with grilled vegetable vegetables which was fine as well. On the side, we went with yucca fries and some purée of celery. All very good. It can be a little noisy, but that is not because of the restaurant but because of the traffic driving around it. It is outdoor seating and so it is open to the two streets that go round the restaurant which is located on a corner. But we found it to be just fine for our purposes with great food and a reasonable price.

For a starter we had some grilled salchicha and tostones. Sorry I didn’t get a picture of that but you get...

I came here for the first time tonight. Overall, it was a good experience. The restaurant was full of people, yet I think that we were served promptly. I like that you have the option of getting bbq or Mexican food. I ordered chicken nachos. I think that it was a fair price for the portion that I got. It was pretty big, enough for 2 people to share. I also had a delicious cuatro leches from here. I ordered buffalo wings to go. About 3 different people took my order and there was a lot of confusion. They asked me maybe 3 or 4 times if I wanted the buffalo sauce spread over the wings and I said yes. I get the wings home, and there's NO BUFFALO SAUCE. That kind irritated me because I asked them multiple times to put sauce on it and my father was really looking forward to it. My one suggestion to this place is that the waiters keep better notes. I understand that it's hard to keep up with so many people, but writing things down can help a huge deal. I will be coming back soon though, the food was good. I'd still...

Tuve la oportunidad de visitar este establecimiento tras leer varios comentarios positivos sobre el servicio y la atención al cliente. No obstante, en mi experiencia personal, lamentablemente no fue así.

El mesero que nos atendió —un señor de aproximadamente 50 años— mostró una actitud arrogante, malhumorada e incluso irritante, como si estuviera allí en contra de su voluntad. Entiendo que el trabajo en este sector puede ser exigente, pero ese día en particular el restaurante no estaba lleno, por lo que desconozco el motivo de su comportamiento, especialmente considerando que fuimos amables en todo momento.

Mi intención no es dañar la reputación del lugar, sino más bien invitar a la administración a estar atenta al bienestar de su personal y brindarles el apoyo necesario, ya sea en forma de descansos, capacitación o acompañamiento, para asegurar una mejor experiencia al cliente.

Cabe destacar que la comida tiene buena calidad, y sería lamentable que la atención al cliente no esté a la altura, sobre todo cuando el restaurante es recomendado por locales y visitantes. En mi caso, vine de vacaciones desde México y mis amistades desde Estados Unidos, con altas expectativas que no fueron cumplidas.

Espero puedan tomar este comentario de manera constructiva. Saludos cordiales y bendiciones.

I had the opportunity to visit this establishment after reading several positive reviews about the service and customer care. However, unfortunately, my personal experience did not reflect that.

The waiter who served us —a man around 50 years old— had an arrogant, moody, and even irritable attitude, as if he had been forced to work that day. I understand that working in this industry can be demanding, but on that particular day the restaurant was not busy, so I don’t understand the reason for his behavior, especially since we were polite and respectful at all times.

My intention is not to harm the restaurant’s reputation, but rather to encourage the management to pay closer attention to the well-being of their staff and provide the necessary support, whether in the form of breaks, training, or other assistance, to ensure a better customer experience.

It’s worth mentioning that the food is of good quality, and it would be a shame if the customer service doesn’t match that level — especially when the restaurant is recommended by both locals and visitors. In my case, I was on vacation from Mexico, and my friends had come from the United States, with high expectations that, sadly, were not met.

I hope this feedback is received constructively. Kind regards...