Hotel Santander — Hotel in Santo Domingo

Don’t bother trying to set something online with them, they won’t respect it. Either call or show up. We arrived at 2am to find out our “ reservations” were not respected & they had no availability after we knocked for about 10 minutes, so we were turned away. They are the most affordable though, so when we were finally able to get a room ( maybe 3 days after arrival) their cc machine wasn’t working & they needed cash. In the 2 weeks we were there they never “fixed” the machine. Our thoughts is that they don’t accept credit cards no matter what it says anywhere, they just claim they do to lure customers in.So if you’re planning on putting your hotel expenses on credit, this would not be an option, you would have to have cash (they accept USD). No housekeeping for your stay. Ppl just leave trash outside door. No amenities besides 2 large towels & some sort of soap gel that was extremely old, watery & for some reason smelled like fish (so BYOeverything). It also had a sewage-like faint smell, & just an overall claustrophobic feeling. The type of hotel you only come to sleep, so definitely consider if you have a longer stay AND are planning on leaving room at day break & coming back to shower & sleep only. There was also this displaced person outside who would scream & yell and he came up to us a few times as we were waiting on our UBER, which was scary and staff did not seem to be preoccupied with getting him removed. Guess he was just part of the experience. 2 stars for affordability, otherwise it...

Don’t allow the outside of this place fool you. The images posted and even when you get there you may think good place to spend some vacation nights. Unfortunately the rooms are very worn out. The bathroom wall even seemed to have some mold. The furniture they provide is very old and you can literally hear the bed falling apart. Something else that had me somewhat frustrated was that they we working on some construction and you would hear them hammering as early as 8am. It was really upsetting because you would think that because it’s so close to the Malecón they would try to make their guests feel comfortable. What’s the point of having such pleasant people in the front if when you go to the room everything looks old, and you have to literally sleep with the light on because you feel that something is crawling on you...

warning to everyone who travels for vacations and others to Dominican Republic, never go to the Santander hotel in Santo Domingo. they steal customers' money. When I arrived at the lobby, they asked me for my bank card with which I made the reservation just for a confirmation. they made a copy and took advantage of it to withdraw money from several times. after a couple days when I realized that, I called the police, they transferred me to another department, until the day I had to return to USA, nothing was resolved. they did this on purpose. and I had just after several testimonies that they are not on their first try.it is a bastion of thief and fraud. If the government is really working to change the country into a real tourist destination, it must think about closing down this...