Mauad Hotel — Hotel in Santo Domingo

This is a true local gem. I have stayed here now on three different occasions and spend here far over 20 nights total in different rooms.||||The entire staff is very courteous and friendly. The owners of this place are amazing and you may have a chance to meet them and talk to them if you stay long enough.||||Every room I have stayed at is beautiful and the bathrooms are tasteful and clean.||||They expanded their rooms and now they serve the complimentary breakfast from about 6:30 am to 11:00 in the front outside (covered) in the front of the hotel (see pictures). Now they also serve some drinks in the evening and have a limited menu at night. Also Adrian, a local restaurant featuring typical Dominican Food and great tropical drinks is only a 100m walk away. The hotel will also order take out for you for a small charge (about 100 DOP or so).||I recommend tipping the people when there is opportunity. When I am there with my significant other I leave a$2 or 3$ tip for the serving stuff and $5 to make up the room. People in the Dominican Republic make little money and a little tipping goes a long way. If we all tip even just a little their lives are impacted positively. People make many times less than $150 a month. Being kind goes a long way. Patience is also important when receiving room cleaning service. There is little staff for the entire hotel, but they are dedicated. You also receive a generous value compared to other hotels in the area. If you need all the amenities there are typical hotels around, but this place really...

I booked 3 nights at the Hotel Mauad Boutique & Spa from Aug-22 to Aug-25: to resume, the room was very dirty, I had to call the staff twice to have it decently cleaned ( I found hair everywhere on the floor in the bedroom and bathroom), the shower was broken in the first room they gave me and then completely blocked by limestone in the shower holes in the second room. I had to call a third time to have it cleaned. There are NO JACUZZI, NO BAR (the hotel does not serve alcohol at all), NO RESTAURANT (you can a "continental" breakfast but no lunch or dinner). In my room, the telephone was broken all along and despite their four attempts they could not repair it. The food is extremely mediocre but no more than on the rest of the island, but not up to international standards for sure (among which no natural juices, everything has added sugar). The bed are not good as you sink in when you sleep. There is no chest or drawers of any kind in some rooms. The mini-bar is basically two bottles of water. There is NO SPA: the spa consists in a lady that comes massage you in your room. Finally, I didn't dip a toe in the pool because it was dirty and the water was cloudy. ||Despite all of that, I would add that the personel is very helpful and dedicated, smiling and trying to please you at all times, my belief is that they just don't know how to...

I stayed here alone, the hotel was nice but not quite 4* nice. The rooms have no views because the hotel is right between two buildings. My room had a view on the pool, but i couldn't open the blinds as it was on the 1st floot. Luis from the front was particularly helpful. Breakfast was nice.||||One incident stands out thought: ||I arrived on Saturday afternoon, and asked the front desk for the closest office of change. I was told the hotel had a driver that could take me there for free and then drop me off at a restaurant for lunch. The driver, abab, was drinking while driving, and refused to take me to the restaurant after the office of change. Instead, he took me to a monument even though I repeatedly asked him not to and then took me to his house where he asked me for about $80. He kept repeatedly saying that I smelled good (?) And at one point even touched my hair. As a woman travelling alone, this was a really frightening experience. After reporting him and what happened to the front desk upon my return to the hotel, he was still around the next day and I doubt that they did anything about it. If you do stay here, do not use their drivers, just book an uber it will be...