Hotel Donde Marcelo — Hotel in Baños de Agua Santa

The hotel is close to the city center just down the street from the church. It is an old world hotel with spacious windows and a great view on both sides of the room. The bed in room 12 is fantastic. It's king size and of a temper foam type. Very comfortable. The bathroom is dated and our shower door did not work. We did inform Marcelo about the door before we left. I'm certain he will attend to this issue in due course. The bathroom door with its glass inserts and carved wooden plaque room number are nice appointments you don't see anymore. The second floor balcony overlooking the street is also not to be missed. One can imagine how fancy this hotel was in its heyday. A continental breakfast is provided with the room with fresh fruit, eggs made to order, fresh blended juice, and coffee. I enjoyed the coffee and fresh rolls with strawberry marmalade every morning. |The real gem in this place are the owners Marcelo and his wife. They were so nice and accommodating to us. When we first arrived Marcelo carried our luggage up the stairs to the room and put the bags into the cabinet. He spent a lot of time helping us with the local sights and deciphering out roto Español. They provided us with maps of the city and surrounding area attractions. They even drove us up to the tree house swing so we could hike down the mountain. On our checkout we mentioned the need for a taxi and he immediately offered to drive us to the bus terminal.|Old world charm and personal service are what set this place apart...

I recently went to Baños in the Easter 2017 holiday and stayed in Marcelo’s room #17. Hotel’s location is very central and you don’t need to go through the downtown traffic to get there. The room itself was very nice and spacious but the shower didn’t drain properly so your feet were always under “dirty” water while taking a shower.||||We were greeted by people ironing blankets in the lobby which gave a bad first impression. Being holiday, Baños was packed with people and It seemed the hotel owners received some family members who slept in the lobby/restaurant. Not only it gave a very informal appearance but kids would be kids till late and it was difficult to sleep or have peace.||||Breakfast is ok. You get served a glass of juice and scrambled eggs and then you can eat unlimited amounts of bread/butter/coffee/marmalades. There is no cheese however.||||Didn’t use much of internet while there so I have no opinion on it. The one time I used it was decent.||||It has a parking space for cars, but its access might prove difficult for inexperienced drivers: the entrance is very narrow and very steep. I don’t think you can fit a big truck. You could see the walls scratched...

Horrible experience. I would not recommend this hotel to anyone. I am currently staying here. Tomorrow I have a very early morning excursion. It's currently 12:30am and there has been a ridiculously loud karaoke party going on in the lobby for the past two hours. It is absolutely impossible to sleep, and I have informed the hotel staff as such. They refuse to turn the volume down. This is a hotel. It is NOT advertised as a karaoke bar. Had I known this would be the situation I would never have booked here. The manager promised me a refund for tonight but we will see if that happens. Tomorrow I'm going on a once in a lifetime excursion and not being able to get any sleep will seriously hinder my enjoyment of that. Again, had this HOTEL been advertised as a hotel and karaoke bar, I would've booked elsewhere. I work in the travel industry too, and have clients worldwide. I will never recommend this hotel to any of them, or book it on...