Casa Ruth Hotel Boutique — Hotel in Cuenca

This was the most elegant hotel we have ever visited, anywhere! We were a little concerned before arriving because it had no reviews, but its description made it seem nice so we tried it. We were surprised to discover a gem! It tuned out that there were no reviews because it was brand new: its Grand Opening had only been 4 days before on 06 Feb 2020.||This boutique hotel is a labor of love for its owner Ruth and her family: the decor shows excellent taste and refinement down to the last detail. The architecture is art-deco, harking back 100 years with fine details such as S-curved interior walls and curved stained'-glass windows. Its un-prepossessing outside facade belies the haven of tranquility behind its glass interior doors.||Our very large room included a King bed, a double whirlpool bath, a large wardrobe cabinet as the closet, and a tête-a-tête table with 2 chairs. There was plenty of ventilation, and the interior-opening window kept street noise and fumes outside where they belong.||Ruth's adult chidren staff the hotel, and they went out of their way to make our stay not just enjoyable, but memorable. We felt like an honored part of their extended family staying with them for a visit, rather than as guests in a commercial venture.||Desayuno (breakfast, from 8-10am) is delicious: fresh juice, fruit-flavored yoghurt with a smattering of granola, a bowl of mixed fruit, eggs al gusto, and toast with butter and marmelade. A fresh pot of coffee plus hot water and teas (caffeinated and herbal) are available 24 hours a day.||There is no elevator, so visitors with disabilities should ask for ground-floor accommodations (I'm not positive there are ground-floor rooms or suites: you'll have to ask the management). ||||Ruth's sons act as concierges: they directed us to excellent restaurants, a great 2-hour double-decker guided tour of the city (in Spanish and English), local artisans' markets, advised taxi fares, gave walking...

A nice place to stay while visiting Cuenca, Ecuador. Located between the bus station and the city center. An artisan market is nearby. Tram line is very close to this hotel. The room I stayed is was very nice and comfortable. Very good linen. Fairly decent breakfast is included. Credit cards are accepted without any additional fees. The neighborhood gets very quiet in...

La peor experiencia que he tenido como huésped. El servicio al cliente es lo peor qué hay. Todo el personal hace lo que puede ya que los administradores nunca les proporcionan de opciones para lidiar con los malestares de los huéspedes. La propia administradora una noche no nos habría la puerta considerando que el hotel se encuentra en una zona peligrosa. Nunca se contactaron con nosotros para dar pronta solución porque evidentemente no les importa y solo quieren cobrar por un servicio que no dan. No había agua caliente, no te arreglaban la habitación, el desayuno es horrible, el teléfono de las habitaciones no funcionaban. Y solo había una persona que hacía todo en el hotel es decir cocinaba, arreglaba las habitaciones, estaba en recepción, etc. Por eso el servicio es pésimo. Y por último nos mantuvieron encerrados sin dejarnos salir y nos tocó llamar a la policía porque querían que pagáramos la totalidad del hospedaje cuando claramente no nos dieron el servicio esperando de un supuesto hotel 4 estrellas. Un fraude...