Hotel Marcelius — Hotel in Guayaquil

We booked this hotel in advance for 2 nights after our Galapagos trip. We were really looking forward to it! But when we came in we immediately felt inferior to the staff that was at the reception. I think they found it a kind of strange that we walked in this posh hotel in our backpack outfit. For the price of this hotel we expected to be served politely, but except for opening doors for us, we didn't really feel served. We had read that they had a free Airport shuttle, but they couldn't pick us up from we Airport when we arrived from the Galapagos Island, as this service was only available in the morning.. They also couldn't bring us to the Airport, as the Airport service was only to get you from the Airport.. We were very disappointed and we did show our displeasure. Later the came to our room with a little gift from the hotel for us (a diary from the hotel) and they yet arranged the Airport shuttle for us, so that was really nice.||The rooms are nice, very comfortable beds and lovely soap in the bathroom! Breakfast buffet was oke, but not better than breakfast we had in several hostels. The swimmingpool was nice as well, however they asked us if we would liked it heated when we were already sitting in for a while, and if we would like to have bubbles when we already got out! Overall, not the service that you would expect from a...

The hotel is just acceptable. Rooms are clean and bed is again just acceptable. ||Heavy traffic starts in the morning. ||In my room and in rooms of people I have spoken with light enters the room at night. That much that you would think that it is already morning.||I asked for a room change or that they switch off the spot lights illuminating the outside of the hotel but no reaction at all. I would suggest to install light prove curtains. Right now the curtains are a joke. ||The breakfast is included. After 5 days I couldn't stand the breakfast anymore and there is not anything to order. You are doomed to eat the scrambled eggs every day. You wanna have fried eggs. Maybe you get some if there are not too many people. ||At dinner the waiter always tells me that the food gonna take long because of too many people. Apparently there is only one chef and one waiter for the whole hotel.||The food is OK as well are the prices for the offered food.||There is a little pool to wet the feed. But I was able to stay there only for 10min. because I had to flee the mosquito. ||There is a nice enough equipped Fitness room (center would be exaggerated) but the air-con didn't work. A bummer given the high temperatures and humidity in Guayaquil. ||One think is outstanding: Internet works rather good. So good you can even watch netflix...

I am a single mother that was traveling with my 4 children (7-14 years old). After spending the summer in Ecuador, on our last night in Guayaquil, I was a victim of secuestre express (taxi kidnapping). Obviously, I was hysterical and was left without anything at all. The hotel put together a security team quickly and they took us to the airport with guards (since there was fear the kidnappers would return). The security men did as much as they could to reassure my frightened children. They were kind and helpful. The hotel staff was amazingly supportive and worried about us. This level of service made this hotel so much better than anything else. ||||I wish I could go back and give them each a hug for the difference that they made in helping me overcome the terror of that evening. May they be blessed. This level of trust-worthiness makes this hotel...