Sandmelis Wellness Hotel — Hotel in Jipijapa

Positives: good food, clean. ||NEGATIVE: The room was completely sealed (a "little window" leading to a sealed laundry room) and lacked oxygen. I asked them for a room in the first floor because I was going to have a medical procedure - I had an anemic drop and the most horrifying days/nights because there was no oxygen to breath in the room until my husband decided to peak through the little opening at the "window" and discovered that there was a laundry room with a gas tank (they use gas tanks to operate the washing machines) and the laundry room was completely sealed. What we thought was outside light or air coming through the little window opening was not really coming from outside. Instead, they had the top part of the laundry room sealed with a transparent plastic or glass king of material (WE WERE LIKE SET UP IN A ROOM DESIGNED FOR A HORROR MOVIE)...no wonder I felt and thought that I was really dying without realizing that the lack of oxygen was making my medical condition worse. Also, we had to deal with the laundry machines noise all day. All I know is that if I had spend one more night in that room I would not be telling the story today. On 2/25/19 we found out the real condition of the room and the owner just said: "we knew about it but we did not have another room available." Getting a refund was not allowed and they just moved us to room 117 which was good, ventilated and appropriate. I had made a complaint with the appropriate agencies in Ecuador. First, I had to go to 3 different Police departments, then I finally, was able to make the complaint at the Ecuador Tourism agency. They are working with us so we can at least get a refund for the 7 horror nights that we spent in that room. Is not about money that I am worry but about human lives and is my responsibility to alert other travelers. People can die in that room due to the lack of...

We had an amazing stay at this hotel! The service was outstanding, and the staff went above and beyond to make our experience memorable. From the moment we arrived, everyone was incredibly friendly and courteous. Special thanks to Osmund, Marco, and Emily for their exceptional hospitality, though honestly, every staff member we encountered was fantastic!||The room was very comfortable, with great amenities like a fridge and microwave for guest use, and a very nice shower with some of the best water pressure we have felt! Breakfast was included, which was a wonderful bonus to start the day.||The hotel is very safe with locked doors and gates, and 24/7 reception, which gave us peace of mind. The area felt safe to walk around in as well and there were a few malls nearby. We were also particularly impressed by how the staff helped us find a doctor when we were feeling unwell. Their care and attention to detail truly made all the difference. Highly recommend this place for anyone visiting, we will...

Small hotel with big charm. All staff members are dedicated to providing a comfortable experience. Ask and they are happy to try to assist. Our friend became ill with a cold. The staff was happy to refrigerate and then later heat up, some soup we had purchased for her. We had a business person visit us and they allowed us to meet in their dining area. |Very happy to assist with tour arrangements too. |Small rooms, but we were not in the room to much anyway. |Breakfast was eggs to order, pastry/bread, fresh squeezed juice, fresh fruit and good coffee and tea! |They have a woman on staff, Patricia, that serves as there shuttle driver. We had the hotel arrange for her to pick us up at 1:00am. It was nice to have a female pick us (two females)...