Radisson Blu Hotel, Cairo Heliopolis — Hotel in Cairo

This hotel was part of my stay with a group tour that I booked. My family and I had paid extra for a triple occupancy room. They gave us a double occupancy room (2 twin beds) at check in. When I questioned it at the front desk, Mohamed told me that the room we received was a triple. [Looking back, I should have asked to speak to the manager at that time].

Moving onto the meals - the group was told that water was available at breakfast and dinner for the tour group. We were able to get water at breakfast, but when dinner came - we were told we would have to buy bottles. We went to the podium outside of the buffet and asked the 2 employees, Ahmed & Ahlam, which drinks were included with our meals. They told us that nothing was included. We inquired about the water and coffee that was available at breakfast, and they insisted that nothing was free. They were both laughing and proceeded to laugh at us as we discussed the issue amongst ourselves. It was only when I went and asked them for their names, that they offered to have us speak to someone named, Mariam. As we were trying to figure out the beverage issue, Ahmed tells Mariam the water and coffee are free at breakfast. I have my opinions as to why he lied to us, but anyways..The entire interaction that night soured the rest of my stay.

I do want to give praise to the housekeeping staff, the staff at the pool, and the staff working inside the restaurant. They were nothing but friendly, welcoming, & courteous.

Fast forward to our last evening at this hotel before going to the airport. This time we got a true triple occupancy room (2 twin beds and 1 single bed) - which further confirms my suspicions of getting a double room the 1st time around. The most disappointing encounter was when Mariam asked us to complete Google reviews in order for her to meet her target. She kept telling us to just click the stars and that's it. Knowing that I wanted to write about my previous night's experience, I told Mariam I would write my review later. She asked me if I had enjoyed my time. I replied not really. She didn't bother to ask me to further elaborate. She just looked away and tried to get my other family members to provide 5 star reviews on the spot. She wanted us to scan the QR code and watched over my family member's shoulder as he did his. When another family member did her review and wrote some comments, Mariam pulled her aside to speak with her. She ended up blaming the tour company for some of the comments and asked my family member to delete the comments or rewrite the review. She didn't address any other comments that were related to the hotel staff and their behaviour towards us.

At the end of the day, I would have given the hotel a solid 4 stars. The rooms are very outdated and need refurbishing, but the food is good and the pool is a great addition. However, my experience with some of the staff and the overall lack of professionalism that was displayed ruined my entire perception...

The hotel is a short ride from the airport but I wouldn't class it a 5 star hotel when comparing with other 5 star hotels in Egypt.||We had an exec room and the bath was repainted badly in many areas.|The room was a good size and otherwise clean. The iron in the room is fixed to the ironing board, so the cord is not long enough to plug into any of the plug points and use.||Although it wasn't a big enough issue to raise, at breakfast after the first night, they had someone approach us to ask for feedback so I mentioned it. They mentioned they would look into it, but during our 4 day stay nothing happened to rectify it.||We used the spa and that was good value.|The shops in there don't have prices displayed. The lip balm was 10x the price in the local supermarket when I asked.||When my friend used the cash machine in the lobby, it took back the money automatically after dispensing. When raised with the Banque Misr team who are based in the hotel, they said it had a 20 second time limit before the money was taken back. There is no mention that this would happen. The ATM also changes cash, so is used by lots of foreigners, so needs better signage to mention this 20 second rule.||Another time my friend put in 2 notes to change but it only gave back money for 1 note.|The Banque branch in the hotel doesn't do any exchange, so it has to be done via the machine. In another 5 star hotel we stayed in Cairo, the Banque Misr branch in the hotel did money exchange face to face 24hrs a day.||The spa in the hotel was very good and we used sauna/steam room at a small charge. The staff running the sauna were friendly.||The selection at breakfast was good with plenty of space.||What I feel is not in keeping with a 5 star brand is that on the last day they approach you in the breakfast room and ask you to write a review on Google. Prior to doing this they offer to bring you a coffee or tea although you are sitting at breakfast having got your own coffee/tea during the whole stay. When we said we will do it later that day, they offer to get you onto Google and help you write it. It felt very forced and I dont think asking people to write a review whilst the hotel team are present is helpful. If Radisson want direct feedback, then they can run their own questionnaire so that it is clear to all that the data was gathered by Radisson rather than being completely independent. Anything filled on Google should be left to the reviewer to do themselves.||Again on checking out, we were asked again to do a review on Google and the person...

Title: Highly Disappointed with Services – Not Expected from a 5-Star Hotel

Review: Disappointed with Services at Radisson Blu Hotel, Cairo Heliopolis

I am highly disappointed with the services provided during our stay at Radisson Blu Hotel, Cairo Heliopolis. While this property is positioned as a 5-star hotel, our experience has been far from satisfactory. I am compelled to share the following concerns, hoping the management takes immediate steps to improve the service quality:

Breakfast Inclusion Not Honored: Although breakfast was included in our booking, the hotel system did not reflect this, and we were denied breakfast unless we paid for it. We reluctantly made the payment and later presented our booking confirmation to the reception, where the staff acknowledged the error and promised a refund within 12 hours. However, over 36 hours have passed and we are still waiting for the refund to be processed.

No Water in Bathroom: In one of my colleague’s rooms, there was no water in the bathroom. Despite several calls to housekeeping and reception, the issue was resolved only after a considerable delay.

Toilet Malfunction: In another room, the flush in the WC kept running continuously. It took over an hour for a maintenance person to fix it after the issue was reported.

Repeated Breakfast Denial: Despite the initial breakfast issue being acknowledged, on the third day of our stay, the same problem occurred again — we were again refused breakfast. It was embarrassing and frustrating to repeat the same explanation all over again.

Key Card Issues: My room key card stopped working and had to be replaced. Even after replacement, I faced difficulty accessing my room. A similar issue occurred with another colleague on the third day of our stay.

Limited Vegetarian Options: For a 5-star hotel, the vegetarian food options were extremely limited. We had expected more variety and availability in line with international standards.

These repeated inconveniences have severely impacted our experience. We are still staying here for one more day (as our bookings were made in advance), but we sincerely hope the hotel management takes this feedback seriously and implements prompt corrective measures to improve the quality of service for future guests.

Would not recommend based on this experience.

— A Concerned Guest. — Stayed between 20th September to 24th September 2025 |...