KFC - Sheraton Branch — Restaurant in Cairo

It was an awful experience. I wouldn't want to go there even if I were paid for it.

They were short on staff and said that some machinery was malfunctioning, yet they took orders as if nothing was wrong and gave no indication whatsoever that orders will be late. Most orders that were taken while I was there took half an hour or more to fulfil.

When I finally received my order, I found only one item out of three. I notified them and they brought one more item and handed me the order. I notified them again that it was still incomplete, so they gave me the third item but wrong size. Eventually, I got the correct item, but I later found out that I got two packs of fries despite...

I had an absolutely wonderful experience during my recent visit! The service was not only professional but truly exceptional from start to finish. Everything was handled with such care and attention to detail, making the whole experience seamless and enjoyable.

A very special thanks to Halim — your outstanding service, warm attitude, and genuine willingness to help did not go unnoticed. You went above and beyond to ensure everything ran smoothly, and it made all the difference. People like you turn a good experience into a memorable one!

Highly recommend this place — and if you’re lucky enough to be assisted by Halim, you’re in...

Worst ever KFC experience. The place is, 5 mins away by car, or 14mins on foot. I order a dinner box (3 pieces of chicken)... guess how long it took? 1hr & 25mins!!! For 3 pieces of chicken from a chicken place. wow Never again ordering from this store, managers (Ashraf Metwally & Ashraf Bayoumi) are doing a great job, congrats for worst ever service, I've been a KFC customer for almost 30 years... yet 3 pieces of chicken, on a week night, now take 85 minutes to reach you 5 mins away... Managers excuse.. "Being late is better than being not fresh"......