Zen Resort by TBH Hotels — Hotel in Red Sea

The room was amazing. New, comfortable, modern, nice shower and bathroom, towels, toiletries, mini bar, ac well equipped. The receptionist Israa was such a sweetheart, professional and very helpful. She makes you feel like home, hotel is lucky to have her. Same with the driver Abdallah, very nice guy, good driver and always with smile and trying to help. The assistant staff Yasser was very kind, helpful and also very friendly. These three people make a difference and make you feel good while other staff I can say I did not feel good about. Some were rude. I recommend the hotel keep people like Israa, Yasser and Abdallah they make the difference. The manager Abd Elnaser helped me also with a problem I had and I could work properly thanks to him. ||The area is kind of developing so is new and there is nothing around. The road to arrive is awful with a lot of bumps. As I said is a new area so still under construction. It was uncomfortable to arrive. The beach was not very good rocky bottom and you can cut yourself, not recommended. The pool is just ok nothing impressive. The service overall is not good, lot of staff, too many people, most of them male staff and not friendly. I had a heated argument with two waiters. They don’t care about you, they don’t make you feel welcome, they are very slow and not smiling. Like they hate to be there. That’s why I say keep those three people I mentioned before because the rest make you feel unwanted. The hotel is over staffed and even though they don’t function properly. The beach is far from the hotel and you need to wait for shuttle car. Breakfast is not ok, not variety and not good quality. Restaurant is a bit better a la carta and service is better when is not buffet. My room was just on top of the restaurant with entertainment going on until 11pm and I could not sleep or relax for those 4 hours, annoying. Next to my room staff use that room to rest or chill, so I could see many of them there all the time moving stuff xand did not make me feel...

The room was amazing. New, comfortable, modern, nice shower and bathroom, towels, toiletries, mini bar, ac well equipped. The receptionist Israa was such a sweetheart, professional and very helpful. She makes you feel like home, hotel is lucky to have her. Same with the driver Abdallah, very nice guy, good driver and always with smile and trying to help. The assistant staff Yasser was very kind, helpful and also very friendly. These three people make a difference and make you feel good while other staff I can say I did not feel good about. Some were rude. I recommend the hotel keep people like Israa, Yasser and Abdallah they make the difference. The manager Abd Elnaser helped me also with a problem I had and I could work properly thanks to him.

The area is kind of developing so is new and there is nothing around. The road to arrive is awful with a lot of bumps. As I said is a new area so still under construction. It was uncomfortable to arrive. The beach was not very good rocky bottom and you can cut yourself, not recommended. The pool is just ok nothing impressive. The service overall is not good, lot of staff, too many people, most of them male staff and not friendly. I had a heated argument with two waiters. They don’t care about you, they don’t make you feel welcome, they are very slow and not smiling. Like they hate to be there. That’s why I say keep those three people I mentioned before because the rest make you feel unwanted. The hotel is over staffed and even though they don’t function properly. The beach is far from the hotel and you need to wait for shuttle car. Breakfast is not ok, not variety and not good quality. Restaurant is a bit better a la carta and service is better when is not buffet. My room was just on top of the restaurant with entertainment going on until 11pm and I could not sleep or relax for those 4 hours, annoying. Next to my room staff use that room to rest or chill, so I could see many of them there all the time moving stuff and did not make me feel...

The hotel's description is the worst. Everything they wrote is misleading. They mentioned that the hotel is not directly by the beach. What they didn't say is that the beach is 2 KMs away from the hotel. You can't walk the distance. The so-called "bus shuttles" are nothing but two sedan cars that will take you to the beach, which is not the most comfortable thing. while the beach is good, it's a very small area and you will need to arrive early to find a place. The hotel offers no activities or any sort of festivities whatsoever. After dinner, the hotel and the surrounding area are a ghost town, and you will need to leave the premises to find anything useful to be done. The pool is 2 buildings away from the hotel, which is something they never mentioned. The hotel has no elevators at all. So, if you are staying on the upper floor, brace yourself for some leg workouts as the stairs are not even comfortable. The wifi is very slow and keeps disconnecting The food is not good, and there are no varieties in the set menu. Once you find a plate that is somehow okish, you will keep ordering it. Even at breakfast, where they offer open buffet, there are limited varieties of food. The bakeries are old and stale. The hotel is very 6 the staff itself lacks some training. Definitely overpriced and no value for money at all. This place needs a lot of upgrades. I don't recommend it to anyone and you can find much better hotels at the same...