Neverland City - Sharm El Sheikh — Hotel in South Sinai

🌟🌟🌟🌟|We stayed at Pickalbatros in Sharm El Sheikh from 31st August to 14th September 2025. As we arrived on a late-night flight, our first full day was 1st September, and from the moment we woke up, we knew we were in for a special holiday.||The hotel is absolutely stunning, but what truly made our stay unforgettable was the incredible animation team. From the very beginning, they brought so much energy, positivity, and fun into every single day. Melissa’s stretching sessions were a fantastic way to ease into the morning. Paolo’s belly dancing classes were full of laughter and a real joy to take part in. Marco’s Zumba sessions were brilliant, and his performance at the White Party was one of the major highlights of our stay. Saeed’s boundless energy and his unforgettable “ooh ooh” kept everyone smiling from morning to night. David was also wonderful, always making time to chat, laugh, and ensure we felt welcomed and part of everything going on.||Each member of the team made us feel truly included and created such a lively and inclusive atmosphere. Their connection with guests felt so genuine, and they are a real credit to the hotel.||We also had the pleasure of meeting some amazing fellow guests and are already planning to stay in touch, not just with them but also with some of the animation team. These connections added so much warmth and made the experience feel even more personal and memorable.||We’re incredibly grateful to the guest relations lady, who was so helpful and attentive when we had some initial issues with our room. Her kindness and professionalism made a real difference and turned what could have been a stressful situation into a smooth and reassuring experience.||A special thank you also goes to our cleaner, Ahmed, who did a fantastic job every day. He was so artistic and creative with the towel arrangements, often crafting beautiful swans and other designs that brought a smile to our faces every time we walked into the room. His attention to detail and warm attitude added something truly special to our stay.||The wider hotel staff and management were consistently friendly, professional, and helpful throughout. Although we had a small issue with the room and shower on our first day, the way it was handled was excellent and showed how committed the team is to guest satisfaction.||One area we feel could be improved relates to the leadership presence within the animation team. Throughout our stay, we noticed that the Chief of Animation was not particularly visible or engaged with guests or the team in an active way. Unlike our experiences at other resorts, where the Chief often took on a more hands-on role—joining in activities, motivating the team, interacting with guests during the day and evening, and helping set the tone—this wasn’t the case here.||In other hotels, the Chief has been a dynamic presence who not only supports the team from behind the scenes but also steps forward to lead by example. Whether it’s participating in events, welcoming guests personally, or simply being present during shows and activities, this kind of visible leadership tends to lift the whole atmosphere and create a stronger sense of connection. It also shows solidarity with the team, boosts morale, and can elevate the guest experience from great to exceptional.||The animation team at Pickalbatros is so talented, enthusiastic, and dedicated that stronger, more engaged leadership would only enhance what is already a fantastic offering. The DJ also felt quite separate from the guest experience and could have brought a lot more energy and engagement by interacting with the crowd or adding a more personal touch during events.||As someone in a leadership role myself, I believe the most effective leaders are those who stay involved, uplift their teams, and contribute visibly to the overall energy and success of the group. This would be a great opportunity for the hotel to align its leadership style with the incredible standards already set by the frontline team.||Overall, this was a holiday full of joy, laughter, and lasting memories. The exceptional animation team, the friendly guests we met, and the thoughtful service from the hotel staff all came together to make this trip truly special. We’re so grateful for the experience and already looking forward...

Pickalbatros Aqua Blue has been an amazing holiday for us , we were a family of 4, Our room was Amazing 1225, the resort is spotlessly clean , our room was beautifully decorated and spacious, the 2 bedrooms were perfect for our 2 children, and us. our view overlooked slides which was great. The grounds are stunning, so well kept and clean, staff work very hard maintaining the grounds to keep it perfect. Reception staff were amazing , they rung to check all was good, which was a lovely touch after checking in. Breakfast was lovely, our children loved the pancakes and nutella we loved the pastries. Ahmed Fawzy looked after us for our week stay, he's such a lovely young man, he was happy to make sure we had a table and brought us drinks and always was so polite and happy to have a quick chat, big credit to your hotel. Lunch was amazing , the meats and salads and varieties of food was excellent. i loved the fresh breads made they in the oven were gorgeous. My children loved the burger bar , the staff were so lovely. club mac is great , we all loved it there. The slides were amazing , so were the life guards, always happy and helpful. My son 13 and his dad booked quad biking with Norris, he was very professional and was great, they had a fantastic time, from start to finish. Our cleaner for our room was amazing Ahmed Magdy, nothing was too much trouble even when the children slept in he was happy to come back, we loved the towels made into swans, our room was cleaned to a very high standard. The bar staff were lovely , Mohamad in the lagoon bar in the day was amazing, very kind and always happy to bring us drinks and make sure we were all ok. We loved the pools behind the spa, we had them to ourselves at times which was fantastic, Overall a beautiful place , it was our 1st time in Egypt and we will definitely be back. Pickalbatros Aqua Blue has been an amazing holiday for us , we were a family of 4, Our room was Amazing 1225, the resort is spotlessly clean , our room was beautifully decorated and spacious, the 2 bedrooms were perfect for our 2 children, and us. our view overlooked slides which was great. The grounds are stunning, so well kept and clean, staff work very hard maintaining the grounds to keep it perfect. Reception staff were amazing , they rung to check all was good, which was a lovely touch after checking in. Breakfast was lovely, our children loved the pancakes and nutella we loved the pastries. Ahmed Fawzy looked after us for our week stay, he's such a lovely young man, he was happy to make sure we had a table and brought us drinks and always was so polite and happy to have a quick chat, big credit to your hotel. Lunch was amazing , the meats and salads and varieties of food was excellent. i loved the fresh breads made they in the oven were gorgeous. My children loved the burger bar , the staff were so lovely. club mac is great , we all loved it there. The slides were amazing , so were the life guards, always happy and helpful. Our cleaner for our room was amazing Ahmed Magdy, nothing was too much trouble even when the children slept in he was happy to come back, we loved the towels made into swans, our room was cleaned to a very high standard. The bar staff were lovely , Mohamad in the lagoon bar in the day was amazing, very kind and always happy to bring us drinks and make sure we were all ok. We loved the pools behind the spa, we had them to ourselves at times which was fantastic, We also had taxi's from reception , the man is lovely very helpful and used his firm a lot, we visited Farsha which is a must, we thoroughly enjoyed and it was so beautiful, also Old Egypt at night was beautiful, a lovely place, again lovely people around, very chatty all say hello. we also visited Soho square which was great. The location of the hotel is great , we used the bus shuttle to the beach, the beach bar was great and we walked back through one of the sister pickalbatros hotels.The beach was lovely. Overall a beautiful place , it was our 1st time in Egypt and we will...

We recently stayed at the Aqua Blu Hotel and had an overall pleasant experience. The hotel boasts an enormous, beautifully maintained territory with plenty of activities for children, making it an excellent choice for families. The food was delicious, with a wide variety of options, although there were occasional shortages of white wine and beer in the water park, which caused minor inconveniences. Nonetheless, the quality of the food and the service provided by the staff were excellent.

However, there were two significant issues that negatively impacted our stay.

Firstly, one of the main reasons we chose this hotel was to celebrate Christmas and New Year, as our package, which was quite expensive, explicitly included both celebrations. When we arrived at the hotel at 7 PM on December 24th, none of the reception staff informed us about the Christmas celebration, which was held in a separate tent on the grounds of a neighboring hotel. As a result, we completely missed the event despite it being included in the price we paid. This lack of communication was deeply disappointing, especially since we were unaware of what we were entitled to.

Secondly, as Orthodox Christians, we were also looking forward to celebrating Orthodox Christmas on January 6th. However, when we tried to book for this celebration, we were told it wasn’t possible because we had traveled from England. This was particularly frustrating because we had already missed the Catholic Christmas celebration on December 24th due to the hotel's poor communication. We requested flexibility, given the circumstances, but were denied. This rigidity and lack of understanding greatly marred our holiday experience.

Additionally, we traveled with friends who stayed in a neighboring hotel in the same resort chain. They were initially told they could visit our hotel and use its restaurants freely. However, on several occasions, they were denied entry, and it required arguments with staff to resolve the issue. This inconsistency was frustrating and made it difficult to enjoy time together.

While the hotel itself offers excellent facilities, great food, and a family-friendly environment, these organizational issues—poor communication about the included holiday events and inconsistent guest access policies—detracted from our overall experience. We hope management takes steps to address these concerns to ensure a smoother experience for...