Sierra Sharm El Sheikh — Hotel in South Sinai

A Truly Unforgettable Experience at Sierra – Exceptional in Every Way

I want to address some of the 1-star reviews I’ve come across – and honestly, I’m genuinely baffled by them. It’s clear that many of these complaints come from angry people nitpicking over the most trivial and petty things. Please, don’t let those negative reviews deter you. This place is truly deserving of nothing less than 5 stars, and I wholeheartedly encourage you to experience it for yourself. You won’t regret it.

It’s genuinely hard to put into words just how exceptional Sierra is – it’s more than just a holiday destination; it’s a truly special place that leaves you in awe. As a Brit, I know many of us can be a bit wary about visiting Egypt, but Sierra has absolutely stolen my heart and soul. This was our second time visiting, and it was every bit as perfect, seamless, and beautiful as the first.

From the moment we arrived, every single member of staff went above and beyond to make our stay unforgettable. The cleaner of our room deserves a special mention – they were so lovely and meticulous, always going the extra mile to ensure everything was spotless and welcoming. It’s clear they take so much pride in their work, and it made such a difference to our experience.

The restaurant staff also deserve a heartfelt thank you. Special mention to Mamdouh, Fares, trainee Taha, and Mohammed, who all made our dining experiences even more enjoyable. Their attention to detail, friendliness, and willingness to accommodate any request were remarkable. In fact, every single member of the restaurant team was outstanding, from clearing plates efficiently to creating an environment where guests feel so well looked after.

Honestly, every single person working at Sierra deserves the highest praise. The housekeepers, receptionists, men tirelessly sweeping the floors during service, the chefs creating incredible meals, the warm and welcoming hosts – absolutely everyone plays a vital role in making the experience seamless. The entire team works so hard, and we’ve left feeling deeply impressed, yet again.

If you’re lucky enough to visit Sierra, please tip generously – tip everyone. Whether they stand out in a big way or work quietly behind the scenes, they all deserve recognition for their tireless efforts and dedication.

For those travelling with children, I’d really encourage you to immerse them in the activities provided by the hotel. They’re super fun and give the kids a chance to enjoy their holiday beyond just swimming in the pool every day. It’s so important that children feel like it’s their holiday too! Our daughter joined in with the kids’ mini disco and had such a brilliant time. That said, if more kids joined in, the atmosphere would’ve been even more fun and lively. I’d encourage more parents to get their children involved because these activities make the experience so much better for everyone.

Even as I write this, I feel emotional thinking about the incredible staff and the memories we’ve made. These people work tirelessly, with kindness and positivity that is truly humbling. Their hospitality is second to none, and they deserve every ounce of respect for their dedication, grace, and warmth.

Sierra has become so much more than a holiday destination for us – it’s a place that holds a special place in my heart. The staff made me, my partner, and our two daughters, Venice and Reyna, feel truly cherished every single day of our stay. I’ve already recommended it to friends and family, who are now planning their own trips, and I know they’ll be just as enchanted as we were.

If I could, I would give every single member of staff all the money in the world. They work so hard, often in the face of fatigue, yet they create an atmosphere of pure joy and kindness. Sierra isn’t just a resort – it’s a haven where every moment feels extraordinary, thanks to the incredible people who make it so. We’ll be returning time and time again because there’s simply nowhere...

I recently stayed at the hotel and overall, it was a decent experience. The cleanliness of the hotel was well-maintained, and although the rooms were a bit outdated, they were still kept in good condition. The staff were all polite and appeared to be well-trained, which was a positive aspect of our stay.

However, there were a few areas that fell short of our expectations. As vegetarians, we were disappointed with the food options provided. The chef attempted to accommodate us with a few additional dishes, but we found ourselves eating the same things without much variety. Considering it was a 5-star hotel, we had higher expectations in terms of the vegetarian menu.

The snacks at the Andiamo bar were particularly disappointing. The pizza had low-quality cheese, and the mushroom soup lacked flavour and seemed to be made with boiled milk with mushrooms added to it. It was not up to the standard we anticipated. Presentation of food wasn’t good considering this is a five star hotel.

Additionally, we had arranged for breakfast to be packed for us when we were flying to Cairo. Unfortunately, the cheese sandwiches were dry as they lacked butter, and the overall quality was subpar. Furthermore, the orange provided was difficult to peel, making it impractical for us to eat.

Another aspect that requires improvement is the consistency of the mocktails. On multiple occasions, my daughter ordered a Cinderella Mocktail, but each time it had a different taste. This inconsistency was disappointing, and it is suggested that the hotel implements a more accurate measuring system to ensure consistency in the taste of their mocktails going forward. Guests should be able to rely on the same flavour and quality when ordering a specific mocktail.

We were also disappointed with the temperature of the spa pool and the Andiamo pool as they were cold, rendering them unusable (maybe done to save on costs?). Furthermore, the volleyball pool did not have a volleyball, which seemed pointless to have a dedicated pool without the necessary equipment.

Another inconvenience was that the staff would take away the equipment for ping-pong and football pool around 5:30 pm, making it impossible for guests to play afterwards. This policy seemed unnecessary and limited the enjoyment of these amenities.

Moreover, we found that the other activity equipment provided by the hotel was of low quality. For example, the foot pool balls were ripped and the pool balls at Hakuna Matata walls were damaged. This affected the overall experience and made it difficult to fully enjoy these activities.

Lastly, the hotel advertises the Soho shopping center next to it. However, we found that the shops in the area mostly sold cheap fake designer goods, which was disappointing and not what we expected.

The hotel provided a free ticket to go bowling at SOHO Square, but we found the equipment there to be poor as well. All the bowling balls were chipped, making it difficult to play properly.

Beach area was small and disappointing.

In summary, while the hotel had its positive aspects such as cleanliness and polite staff, there were several areas where improvements could be made. Enhancing the vegetarian food options, addressing the quality of snacks, maintaining appropriate pool temperatures, ensuring availability of necessary equipment, and improving the overall quality of activity equipment would greatly enhance the...

Just arrived what’s with the buffet ???? Coke out of a bottle ? Nothing much to eat either ? Buffet like a free for all, not escorted to seat. Small selection. Resorted to room service and that was awful, it arrived to the room in tin foiled covered plates, no cutlery and no napkins. The food was stone cold and barely edible. It was left outside the room for over 24 hours. My brother ordered a chicken burger on the phone and a beef burger arrived instead. Not once did the cleaner replenish our sugars or o there amenities. My parents are In the savoy the lobby is beautiful nice music playing, beautiful smell, fresh flowers, why is the sierra such a down grade even though it’s under the same management? For the sierra To be apart of the same group as the savoy is totally embarrassing I’d be ashamed to admit it. Rooms are absolutely spotless but not very homely and need updating. To get to the rooms you have to climb up these horrible stairs. Balcony door is very stiff, really struggle to open the door - The balconies are fairly small but do the job, not well constructed. Also, The balcony was plastered in bird poo, we did tip the man for him to clean the balcony but when we returned it was still there. The air conditioning isn’t amazing but not bad. Swimming Pools look nice. Without sounding petty it’s a Shame about the coloured buildings. The sun beds are very cheap and uncomfortable not one piece of cushioning on them. We went for lunch in the buffet today and oh my god absolutely horrendous, rice potato’s and fish cakes, I had to spit the fish cakes out tasted awful. Not one burger, pizza or chips in sight. If you’re happy to eat olives then this is the hotel for you. Staff aren’t very friendly not many hellos but the odd one might be helpful if you tip them. Can’t get any cans of drinks without being told you have to pay for them even though it’s supposed to be an all inclusive hotel. No milkshakes / smoothies or anything like that near the pools side. When we were down by the pool our room was being cleaned, we came back to the same dirty stain that was on the worktop, they changed the towels but when we went to use it later on it had a brown stain on it. We are leaving later today, as we were checking out, not one person asked us how our stay was.

We will 100% be returning to sharm el sheikh, we will be staying in the savoy hotel my parents absolutely loved it there, not one fault at all, There is no comparison between the two hotels. I’m sure they will be doing a fantastic review...