CHALETS IZIA — Hotel in Albertville

We just spent a fabulous week in a two-bedroom apartment here and truly loved our stay. The layout was thoughtfully designed, with plenty of storage and hooks everywhere—perfect for organizing all our ski gear. ||The indoor pool with jets was a lovely place to relax, and the sauna and steam room (which comfortably fit 4–6 people) were great additions—though we did miss having a hot tub. The well-stocked kitchen made it easy to prepare a few simple meals, and they even offer raclette and fondue sets on request. You can also pre-order fresh pastries from the local boulangerie (just make sure to place the order before 6pm for next morning).||We stayed in Building A, in an apartment right next to reception. While the layout was a bit different from what we saw in the photos—particularly with a slightly smaller sitting area—we actually appreciated the convenience of being close to reception, the pool area and the boot room. Despite our initial concern about potential noise, the apartment was peaceful and quiet throughout our stay.||The location couldn’t have been better: true ski-in/ski-out access from the boot room, which included heated boot lockers. It's just steps away from the Olympic gondola meeting point for ski lessons, and within walking distance to a small Spar (with a larger one in town), Cocorico for après-ski, and the center of town. If you’re not up for walking, the Rond des Pistes shuttle stop is just a few minutes away.||On check-out day, we skied until the end of the day and scheduled our transport for 7pm to avoid traffic back to Geneva. We were able to use the large changing room with showers and full facilities, which made things so easy. The reception team, especially Lea and Chloe, were incredibly helpful and welcoming.||The only small thing missing in the unit was tissues and paper towels, but we easily picked some up from Spar. Overall, we had a fantastic stay and would absolutely return and recommend it to others! Wish we had something like this in our usual...

I rarely result to this, but for such poor customer service when a guest clearly has a problem with the accommodation that is going to impact what was meant to be a relaxing stay this is the reason for the one star rating.

Whilst beautifully decorated the apartment we were in (A25) was very noisy, and had a smell of smoke throughout. Due to full occupancy the Manager was unable to move us and would only offer air freshner for the room. The noise and smell was causing a issue with getting a restful sleep.

The manager, who refused to share his name, pointed out that noise was a problem they had in all apartments and ours was not any different, as such he was unable to offer a refund as the hotel would not be able to do this if all guests had such a challenge. Suggesting it was an issue he is fully aware of. As surely one guest being upset when the hotel is at full occupancy a partial refund would do little to effect their revenue.

We have chosen to leave after less than 12 hours, with no recourse or apology offered by the Hotel Management. If a customer is that unhappy they are prepared to walk out, what does that tell you about the level of service...

Amazing location, ski in/ski out. Heated boot room. We had a 3 bedroom apartment overlooking the piste. The apartment was well laid out and spacious, each with en suite bathroom. Strangely every time you entered any of the bathrooms there was a loud beeping sound which was quite annoying, especially in the night. The kitchen was well equipped and we ate in a couple of times and ate out the rest of the time. There are plenty of restaurants within walking distance. There is a supermarket nearby. The whole complex is a bit confusing to navigate, we were in C block, the furthest away from the reception area. The reception staff were very friendly and we all had massages in the spa which were amazing. The spa has a pool with jacuzzi jets, a sauna and a steam room. There is a relaxing lounge area near the reception with a fire which is a nice touch. There is also a games room with a pool table. There are 2 carparks for different heights of vehicles, you need to book in advance. The apartment was quiet. Towels are changed in the middle of the week on request, otherwise there is no maid service during the week. We would definitely...