We initially booked this hotel because of the heated pool and spa area. However, we found some inconsistencies between the information on the website and our experience. The website suggests that the pool is heated, but we later discovered that it's only heated by the sun, which isn't clearly stated. During our stay, the pool was definitely not heated and was quite cold. Regarding the spa, we were informed that there were additional fees, which were not mentioned anywhere on the website. This was quite disappointing. When we asked at the reception, the staff member couldn't find the reservation booking and said she couldn't confirm whether we could make a reservation or not. She didn’t make much of an effort to help us find a solution. Additionally, we were told that we needed to reserve at least one hour in advance, as the spa needs time to heat up. Despite these issues, the room itself was okay. However, it was quite small, and there was little sound insulation, so we could hear everything. Overall, the hotel offered decent value for the price, but the lack of clarity on certain features left us feeling a...
Read moreWe booked three rooms at this hotel during our TMB trip with breakfast and dinner included. Dinner was okay. Breakfast was very simple with small volume served at once. What I was disappointed was the front desk (to tell the truth, it is not really a normal hotel front desk as often the lady was not there but busy in the kitchen)...she almost offered no answer to a few questions I asked including tourist office weather info and for TMB trekkers, that’s an important information most other hotels have handy and willingly sharing. The room was fine. Simple, clean, with comfortable bed. Dinner was plenty and good draft beer can be ordered. The outside surrounding is...
Read moreWe were 3 hiking the TMB in August and this was our first night on the trail. It's right on the main street but further down through town (we were heading counter clockwise). We had a large, clean room with plenty of hot water. We enjoyed having a drink and charcuterie before dinner in the common room, and met some other fellow hikers while there. Our dinner was delicious and although we were the last for breakfast, the staff made sure there was enough food for us, and brought us a bowl of fruit when we...
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