Mamie Megève — Hotel in Bonneville

I booked this for one night in February as our family just wanted accommodation for a night close to megeve village for a special dinner - and this is the only place we could find in the February holidays that would take a single night booking over the weekend . So, brownie points at least for that! ||The price wasn’t bad and we had two rooms for 4 of us, but actually we could have all made it into one room as a family, ||Clearly the case as the room next to us had about 8 adults in it who partied long and hard across the balcony! ||Rooms were pretty large with a kitchenette.||The parking was a bit of a faff and end corridors leading to our rooms were pitch black, reminded me of cinema corridors, and the rooms themselves were also too dark and narrow between bathrooms and door. Weird layout.||One child was spooked by the place, so that wasn’t ideal! ||What a contrast with the reception which sings out at you and looks all stylish and welcoming. If the entire hotel was like that, it would be a wow . But really this is a “motel in the mountains”. ||Breakfast was poor value which is a shame and when I asked the staff to print me out ski passes for the day - standard request in a ski resort - they said that wasn’t possible unless I’d ordered them the night before. Other hotels just issue them at reception!|| I don’t think I’d stay again, but it served...

We had a great holiday here and enjoyed our stay.|There was a group of us all and we all had different room types eg some had a bedroom, bathroom and dressing area where others had separate bedroom, bunk beds, separate toilet & shower room with a kitchen/living area.||Offers a great shuttle service which runs regularly from 8.30am - 23.00, you could walk into town but it would take a good 20 mins and is on a pretty busy road.|Hotel will arrange ski passes for you to collect the next morning.|10% off ski hire (sorry can’t remember shop name) but it is at the ski lift and you just leaves your skis and boots here every night. (Fantastic service)|Rooms have shampoo/conditioner/body lotion and proper hairdryers however the rooms are pretty dark.|Breakfast is roughly £17 each (continental) pastry, bread, cheese, ham, some cereals, yogurts, scrambled egg, tea/coffee etc.|Staff very friendly and couldn’t do enough for you.||They do snacks but not meals and limited drink menu but we were going out every night so this didn’t...

Our stay at Mamie Megeve was unfortunately marred by a serious issue with the toilet in our room, which broke and flooded the bedroom. After sending videos of the damage to our own plumber, we were informed that the toilet was faulty. Instead of acknowledging this, the hotel tried to blame us for the issue and even charged my husband's card €250 without prior notice or permission.

When we asked to be moved to another room due to the flooding and broken toilet, we were told we could only use the communal toilet in the reception area until a new toilet was installed, with no offer of a different room in the meantime. This lack of consideration and communication made for a frustrating and disappointing experience.

We expected better customer service from a hotel of this caliber, and unfortunately, this situation left us feeling quite...