Le Barracuda & SPA — Hotel in Brest

NL friend's experience:

''I had the unpleasant honor to stay at your hotel and restaurant this week.

I moved my friend and client, Sylvain Castel from Amsterdam back to Brest.

On november 5th at 16.15 your reception offered me a room for €260,- for 2 nights.

€20,- more as online, but I was tired from my long drive so I agreed.

After 10 minutes;

‘’This room I offered you is in between time gone, but I can offer you another room which is bigger.’’

I told him that that is ok if it is the same price as what he just offered me.

He said; ‘’No, this cost €40,- more in totall.’’

I said; ‘’please give me the room for the price you just offered to me.’’

The man looked at me as if I was stupid and told me that this is the price.

No excuses, nothing.

I was still tired and needed a room badly.

So I agreed again.

He finally checked me in and charged me €320,90.

So stolen from me again €20,90.

The restaurant opened at 19.00.

We had to wait 2 hours, so we hit the bar.

The barkeeper because he spoke zero English.

At around 18.30 we got the menu.

A older waiter recommended the lobster.

I asked him where it is caught and how long it has been in the aquarium.

The man said that we’ll both get 2 small lobsters which are caught local, directly from the harbour and still alive.

That seemed a good deal.

At 19.00 we went to the empty restaurant.

‘’Have you reserved?’’ asked the waiter.

We ordered the lobster.

Than the older waiter came with a plate with 2 medium sized raw lobsters to show us what we were going to eat.

After about 30 minutes the dinner finally came.

1 lobster cut in 2 half lobsters in totall.

So we both got 1 half lobster.

Not 4 small lobsters as offered first at the bar and not 2 medium sized lobsters as showed before.

Being super hungry, we started eating.

The older waiter came and we asked what happened to the other lobster he showed us.

First he acted as if he did not understand.

Than he started stameling that he would ask for it in the kitchen.

At that time our plates were empty and we only wanted an Irish coffee.

So I asked for 2 Irish coffee with double whiskey inside as compensation.

The older waiter went to the bar and came back with the message;

‘’2 Irish coffee with double whiskey inside cost €48,-.’’

Ofcourse we did not agree with this, but we still stayed polite and decent.

Than the poor old waiter finally broke;

‘’This is my first day here. The cook told me to bring the 2 lobsters on the plate because that will look good.

You are right, this is not fair.

You will get 2 drinks of your choice for free from me.’’

At night there was a party and a fight outside which kept me awake for a few hours.

The next morning at 6.30 I went to the breakfast and the egg, bacon and sausage were cold.

I came back tired tot he hotel at around 2.00 in the night.

The front door from the hotel was locked.

There was no place to put my roomcard to open the door.

There was no one at the front desk.

I saw some kind of bell and I pussed it many times.

I knocked the door as well many times.

There was a phonenumber on the window which I called many times.

After at least 45 minutes my last hope was the alarm number 112.

I explained the situation and this alarm woman told me that she could not help me.

I told here that I will break the door if it will not open soon and that she than has to act anyway.

5 minutes later the night porter finally showed up and opened the door for me.

My room was cleaned but I did not get fresh drinking water.

I went back to the night porter and asked for water.

‘’You have to drink from the tap.’’

I told him that I expect a bottle of drinking water from this 4-star hotel.

After 10 minutes insisting he got me 2 bottles of drinking water.

The next morning I did my check out.

The lady at the desk asked me how my stay was.

I told her my story above.

No excuses, only 1 breakfast for free.

I left angry and disappointed.

My friend Sylvain is very ashamed that this all happened to me in his hometown.

Therefor he will post this story as a...

This is a review for the bar. Location beautiful, service very bad. We waited twenty minutes, no one came at the table. We went to the bar, apparantly we had to order there, but there was no sign and nobody told us. |We ordered three margaritas (Eur 8.70 each) and a ‚panier tres gourmand‘ (wings, onion rings, accras, cheese rings) for Eur 19.90. We had to pay before we got drinks or food (this should have be a warning for us). They told us we could get the drinks in three minutes. The drinks were not margaritas, more like lemon lemonade. The food wasn‘t served and after thirty minutes we asked the barman, he replied that he will check. After five minutes he arrived with the platter, the food was cold. We complained also about the quality of the drink. This was more than an hour after we arrived and we just wanted to leave. In the end, we did not have food, drank lemon lemonade for 45 Euros. |The staff was friendly, yet, absolutely...

J’ai réservé une nuit dans une suite au dernier étage de l’hôtel en demi pension pour l’anniversaire surprise de mon compagnon.

Malheureusement, la qualité des services collatéraux à l’hôtel (notamment le restaurant) ne nous a pas permis de passer un bon séjour. Tout d’abord, j’avais préalablement vérifié auprès de l’accueil de l’hôtel ce que comprenait le dîner au restaurant compris dans la formule demi-pension. Ne mangeant pas de viande, l’accueil m’avait confirmé qu’une option végétarienne et pescétarienne serait prévue, et que les entrées et desserts seraient au choix. Arrivée au restaurant, nous avons enchainés les déconvenues : Nous sommes accueilli de façon désagréable et non-chalante par ce que l’on pense être le chef de salle, Arrivée à table, le menu n’est pas clair s’agissant de la formule demi pension, je demande à la serveuse plus de précisions, celle-ci m’indique le menu à 35€ où l’entrée est imposée, dont aucune ne s’avère être végétarienne ou pescétarienne. Je lui indique que ce n’est pas ce que l’accueil m’avait pourtant precisé, mais elle n’a cessé de répéter qu’il s’agissait de cette formule, sans me trouver de solution ; La serveuse qui nous apportait les plats ne nous a pas adressé UNE SEULE FOIS la parole, même pas pour présenter les plats ; La serveuse apportant les verres de vins semblait particulièrement énervée, posant les verres de vins de façon agressive sur la table après les avoir désigné d’un ton sec ; Le petit panneau « réservé » est resté sur la table tout au long du repas ; Nous avons eu des couteaux à viande pour du poisson ; Nous avons attendu longtemps entre les services ; Les plats n’étaient clairement pas à la hauteur, les prix sont excessifs au vu de la qualité.

Bref, ce fut un mauvais moment, avec un personnel franchement désagréable si ce n’est pas irrespectueux, alors que nous nous sommes montrés, à l’inverse, très agréables.

Enfin, une déception concernant l’hôtel : j’avais indiqué qu’une attention serait appréciée au regard de l’anniversaire de mon compagnon, espérant éventuellement, au vu des 4 étoiles, du prix et du standing vanté, qu’une consommation nous serait offerte, qu’une bougie serait posée sur le dessert ou que sais-je, mais nous avons seulement eu droit à une feuille A4 avec un message « joyeux anniversaire » posée sur la table basse de notre suite.

En conclusion, je déconseille...