Hôtel Mercure Le Mans Centre — Hotel in Le Mans

Tried calling to book a room and ask questions about parking with this location and was put on hold several times and eventually asked if I held a membership to AccorHotels, I should just book it online myself. Unfortunately, as I was in transit on my way to Le Mans I could not make the reservation, so I had to pull over to accommodate myself. When we arrived to the hotel, I confronted the receptionist I spoke to and recieved a very indifferent apology. After checking in late we quickly proceeded to the restaurant. To our surprise all the glasses on our table were hazy, cloudy, so I cleaned them with the cloth napkins. Our water karafe was worse. Being very tired and hungry we ordered a cod fish with rice dish. We recieved a small piece of cod and salmon in each order. When asked why we recieved salmon in our dish, the waiter responded that is how it is served. Strangely however, it was not in the Menu description. We suspect, they ran out of cod and decided to add salmon to the small piece of cod. The good news, the rooms are modern, quiet and clean. Shower, bathroom is spacious (no bidet), well lit and have a full size blow dryer. Decorated nicely, the rooms are very comfortable with extra pillows in the closet. Rooms are equipped with an electric water kettle and instant coffee and tea. Soundproof rooms with quiet air conditioning units, comfy beds, pillows and linens make sleeping very comfortable. Lastly, three or four English language news channels provided. The hotel has two secured...

Stayed for one night to break up the driving from South to North France. A great central location. Parking directions a little confusing to find and access, made more so by a one-way street. Upon asking the receptionist all was clear. There is both underground and surface-level parking - each accessed via a different gate. We used the surface-level parking, plenty of spaces and seemed secure. Super welcoming and friendly receptionist. The room was tired and basic. The bathroom was spotlessly clean the bedroom less so - the room smelt musty, you could see the streaks of something on the wall behind the bed, where it had been wiped down but not very thoroughly and the curtains had some marks/stains which looked dubious! I absolutely hated the plastic style fitted sheet on the bed, it made for an uncomfortable, hot sleep. Towels in the bathroom were thin and had seen better days. There was no toilet roll, instead there was a dispenser that gives you a sheet at a time. In a four star hotel?! Breakfast was a fair continental selection which was replenished as needed. I think the layout of food items could be improved in terms of cross-contamination/allergies etc my husband doesn't eat meat or fish, so having the bacon and scrambled egg in the same bain marie and boiled eggs resting on top of the salmon...

First hotel that does not have a wine opener !!!! One they will not give you the wine opener in yr room and tell u bring yr bottle down to the reception so they can open for you. Step two, when you go down they do not have a wine opener avlbl now !! really ?????!!!!!! you are in france !!! even a village hotel would arrange for a wine opener if thats whats needed. Their breakfast spread is poor. If the AC does not work electrician is only avlbl on mondays. too bad you checked in on monday evening 🤷🏻‍♀️ Parking is not avlbl all the time. Internet practically unavlbl. Room keys are reset every few hours ! They do not give a single bottle of complimentary water beyond the first day of checkin.

House Keeping is the only thing that was good. And the location. Suite was a decent size for 3 of us with a...