Novotel Marne la Vallée Noisy le Grand — Hotel in Le Raincy

This is an average Novotel at best I’m afraid. We booked this hotel for a night after doing Disney with the hope it’s close to Paris to visit for the day.

Arrival was rather difficult to start with. The car park for use is rather small and very tight especially if you have a large car. You then have a carry your suitcase up a narrow staircase.

The reception area of the hotel looks very nice, but that is were it stops.

The bedrooms are very outdated and certainly not 4 star as advertised.

The “heated” outdoor pool is freezing. I appreciate the weather was not the best when we visited but to pool was not at all heated. No where to change apart from your room, so having to walk through reception in wet swimsuits. It is also shared with the Ibis next door, so you could save money and stay in the Ibis and use the facilities of the Novotel.

They also share a restaurant. The Novotel’s restaurant was closed so you are encouraged to use the one in the Ibis, which was poor (see other review).

Upon arriving back to the hotel in the evening there were two security guards and one member of staff just standing in reception. This made it feel very unnerving.

The breakfast in the morning was a terrible experience too. They appeared to have not to of planned for the number of guests. There were lots of queuing to get anything. They continuously ran out of cups and were encouraging guests to use glasses for their hot drinks. There was only one hot drink machine working too.

The duty manager was apologetic when complaining and to agree to let me have the parking for free.

All in all a very disappointing experience of a Novotel and really I can’t recommend...

Title: Misleading and disappointing stay at Novotel Marne-La-Vallée Noisy-Le-Grand

Upon arrival, no ID or documents were requested, which felt strange and unprofessional. Later, I realized the hotel was deliberately avoiding the real details of my reservation.

I booked a half-board stay for myself and my two children, but the hotel only covered meals for two people and completely excluded my younger child — with no notice or flexibility. Even worse, we were forced to eat dinner at the nearby Ibis (3 stars), with a very limited menu, most dishes unavailable, and extremely poor quality.

Imagine arriving excited for a nice dinner at a 4-star hotel, only to end up eating bad food in a lower-class hotel, with no choice but to accept or go hungry. It’s not just poor service — it’s clear disregard for guest satisfaction.

Despite multiple attempts to find a solution, I received no help, and was told the manager was “on leave” during my entire stay. I’ve traveled a lot and stayed in hotels of all levels — I’ve never seen such mismanagement and lack of care.

Although I had already paid for meals in advance, I was forced to buy food myself due to the poor quality and unprofessional handling.

I filed a formal complaint with the booking platform and French consumer authorities. I do not...

I would like to share my experience regarding a disappointing interaction I had with one of your reception staff during my recent stay.

I arrived late at around 1:00 AM to check in. Initially, the receptionist his name Mehdi was sitting behind a table with a woman (I’m not sure if she was also a staff member). When I approached, he eventually came to the reception desk, completed the check-in, took the deposit, and gave me the room keys.

However, shortly after settling into my room, I found the pillows to be very uncomfortable. I came back down to reception to request a pillow change. At that point, the same receptionist was still sitting at the table with the woman and did not even bother to get up. He told me, quite bluntly, that it was not allowed to change the pillows and made no effort to assist me.

The following day, I asked another staff member about changing the pillows, and they handled the request immediately and politely—clearly showing that it was possible.

This made it clear that Mehdi was simply unwilling to help. His attitude was unprofessional and unwelcoming, especially considering it was so late and I had just arrived after a long journey.

I hope you will take this feedback seriously, as the behaviour of front desk staff plays a major role in a guest’s...