Première Classe Lyon Est Saint Priest — Hotel in Lyon

We booked 1 room at this hotel to stay in during the July World Cup finals, 7/7/19, and we booked it back in January 2019. MONTHS ahead of time, and this hotel is not far from the stadium. We got a confirmation email saying check-in is at 2pm, perfect, because game starts at 5 and warm ups were around 4. We arrive at 2:15, and were not greeted by the younger girl at the desk. There was a long line of 7-8 people ahead of us. When we finally reached the desk, we were told that check-in was at 3. We pulled up the confirmation that said 2. The young girl said "Well no, none of the rooms are clean yet. So you have to wait. 3pm" and that was it. No sorry, nothing. So I asked if she could let us know if it was ready earlier, and we would wait next to the desk in the "lounge" (which was filthy and covered in garbage). Well, after 30 minutes of waiting, we see new guests coming in and being able to get their rooms. NO ONE told us. So we again waited in line, and this time there was another woman behind the desk (chest tattoos, incase anyone has to deal with her in the future, beware). She told us there was no reservation under the name we booked under. So I said here is the confirmation number if that is helpful (trying to be calm and helpful). Her response was to tell me to "SHHHHH, shut up" and then something in French. SERIOUSLY?? LOL! Girl, you are trash. So disrespectful, I was shocked, the people behind us couldn't even believe it. ||||Save your money and go somewhere else! The hotel is a mess and the girls behind the counter are clueless! Poor management and customer service. Get an...

Hotel good rooms good, staff nice. Due to current Covid policy room was only cleaned on demand. We did not know that and were a little bit surprised that the room was not made up. Some of the other visitors appeared (true or not) to be related to "red light" business: We met a girl in the elevator with nothing on except for a longer shirt and a pair of sneakers. That was more from the amusing side. Less entertainig was that other visitors were hitting the doors late at night so that one of my colleagues reported that he could not sleep that night. Some guy had obvilously passed out in the parkway and there was shattered glass. As mentioned above the hotel itself is really price worthy, and there is really nothing to complain but our wish would be that the hotel would do more to protect the interest of visitors who would like to take a...

This is an appaling hôtel to be avoided at all costs. I booked online and paid 180 euros which i mistakingly thought was for two nights .. in fact this was what this 0 star modular hotel charged per night. The receptionist shrugged and said it was exhibition time as if ripping off visiting exhibition goers was quite normal. There were no towels in the room which is a very basic level since the normal price is around 50 euros … the breakfast was a shambles. There was only one extremely brave young man on duty attending to the reception and servicing the breakfast room which had run out of everything. The customer sitting next to us was buttering his bread with his car key due to absence of cutlery. We found a dirty knife in the kitchen and cleaned it ourselves. … then hunted for food in the kitchen and fridge … to be avoided...