The Originals City, Hôtel Ker-Izel — Hotel in Saint-Brieuc

Fuir! I have been to more than 100 hotels and i have to tell that i have received the worst service here. I could not stay in the room because they gave my room to another person who made a reservation for another hotel nearby and arrived there mistakenly. I have to wait at the reception for an hour until I myself found out that the person was supposed to go to another hotel and we decided to swap the hotel. From the beginning the owners kept saying "i don't know" and "it is a fault of booking.com". When I demanded the expression of regrets and apologies, they refused it saying the it was the fault of taxi driver who took the person there in the first place. When i mentioned i am very disappointed with the service and will report to booking.com, the women literally laughed at it. There was a lack of professionalism and no sign of respect for clients. First they didn't check the name under reservation and person who checked in (one is korean name and the other is european name). Second it took 20 mins for them to actually call the person and verify.(i have to demand that many times) Third even then they didn't check her reservation well and missed that it was for another hotel. I saw her reservation and told that the hotel name was different but they didn't listen to me. I had to go to booking.com and find the hotel and show them. All the smiles and apologies to other people. Owner of the other hotel and the person who made a mistake. But not to us even with our request. They insist that we got benefits because the other hotel was "15 euros"...

We stayed just the one night in September and would recommend this hotel. The location is great right in the heart of Saint Brieuc. You may find parking on the street, but we opted for the private parking 50m down the street in a garage for 5 euro. The staff were friendly and helpful and with the help of an American guest check in was easy. There is no lift and getting our large suitcases up 2 flights of stairs took an effort. The room was small but very clean and comfortable, although we did bump our heads a couple of times on the sloping attic roof. It was quiet at night and we slept well. The free wifi worked fine. Breakfast was very good again with...

Eric, alto, ojos azules, delgado, estoy segura de que de joven fue el chico guapo del pueblo (aún ahora lo es)|Eric es el propietario junto a su mujer, del Ker Izel hotel y es uno de mis mejores recuerdos de mi viaje por la bretaña.|Todo amabilidad desde el minuto 1, nos hizo sentir como en casa, nos hizo reír (creo que fue el primer francés que nos hizo reír en 15 días, era realmente cercano, amable, atento, cariñoso...)||Eric nos preparó este mapa para orientarnos en nuestras excursiones, y aunque pasan los años, lo guardamos como oro en paño.|Pues eso, que cuando se trabaja con amor, cuando se pone pasión en lo que uno hace, todo va mejor, y eso es lo mejor del Ker Izel.|Es un hotel pequeño, cuco, en un bonito pueblo de la bretaña. |Está relativamente cerca del Mont Saint Michel, así que fue nuestra base para conocer esta zona.||El hotel es sencillo, pero confortable y sin duda, el personal marca la diferencia frente al resto.||También recuerdo que fue él quien nos recomendó varios restaurantes de la zona que fueron todo un acierto.||En fin, que si andáis por la zona y tenéis dudas de donde descansar, el Ker Izel es una muy buena opción, donde os vais a sentir muy agusto.||Por cierto, tienen un desayuno fantástico y parking propio aunque era fácil aparcar en la calle.||Eric dijiste que tú harías una ruta por Galicia y el norte de España. ¡Ojalá podamos coincidir!|Gracias por hacernos sentir tan bien, eres sin duda de nuestros mejores...