hotelF1 Paris Saint-Ouen - Marché aux Puces — Hotel in Saint-Denis

My recent stay at this hotel left much to be desired. From the moment I entered my assigned room, I was met with an unsettling surprise – bed bugs. The sight of these unwelcome pests immediately cast a shadow over what was supposed to be a pleasant stay.

Naturally, I promptly reported the issue to the hotel staff, and they decided to relocate me to a different room. However, this was not an isolated incident. While walking through the hotel's corridors, I encountered other guests who had raised the same concern about bed bugs and had also been relocated. It was concerning to see that this was not an isolated problem.

The most frustrating part of my experience was the response from the hotel's management. After waiting for an extended period, the hotel's director finally arrived to assess the situation. Unfortunately, his approach was far from satisfactory. He seemed to downplay the seriousness of the issue, insisting that there were no bed bugs to be found. His inspection was cursory at best, as he hastily moved a few items around without conducting a thorough examination. It was evident that he did not take our complaints seriously, which was deeply disappointing.

What further exacerbated the situation was the seemingly arbitrary and unfair actions of the hotel's security personnel. I witnessed a group of guests being escorted off the premises without any apparent reason. This raised questions about the hotel's security practices and left a sense of unease.

To make matters worse, the hotel appeared to actively discourage communication among guests who were voicing concerns. It seemed they were making an effort to keep groups of complaining guests separated, hindering our ability to share our experiences and potentially address the issues collectively.

In summary, my experience at this hotel was marred by the presence of bed bugs, an inadequate response from the management, questionable security practices, and what appeared to be an attempt to isolate and discourage communication among guests with concerns. This left me with a lasting impression of disappointment and dissatisfaction with the establishment.

In the end we left for...

We arrived at 16:55 I complained about the parking that is is paid for and not as per the website available. The lady behind the counter detailed it was public parking and not theirs. Were booked into room 250 (non smoking). The room stank of smoke. We were than moved to room 262. the room was in a poor state no where near the images. The first issue: 1- the lighting in the room there was only one light. 2- cigarette burns in places 3- only 2 towels for a booking of 3. 4- the windows could not be closed. 5- the door handle came off. 6- the toilets were covered in urine and fecal matter.

We asked reception to sort it out and a kind lady promised to get on it right away. When we came back from town the door handle was fixed (no window lock installed). The fecal matter and urine in the toilets were not cleaned. The fecal matter was still there at 09:00 the next day. My wife (pregnant had to go to the staff toilets on the ground floor to use the toilets which were clean. This hotel was supposed to be with parking. when we arrived the hotel does have parking but they say it it not theirs. The were lying to us every where. the parking does belong to them and they made us pay for it. When we approached the manager they first said it is public parking and it is not theirs. after 5 minutes of me showing evidence. company logo and pricing in the lobby. the manager admitted the parking is theirs but because I have already paid they wont help me. During this time one of the men behind the counter who was translating to the manager commenced translation to the manager and my wife added some information to the man who turned around to my wife and swore to her in fresh to "s h u t" up. when I asked the manager to control their staff she did nothing. The hotel itself was in a poor state of repair and dirty. I would not even give this hotel a 1 star. I want the parking charges refunded with and the transaction fees of the bank as the machine we paid did not accept...

Dont book or stay in this hotel! Rooms are without basic necessities, no closet, no hangers. Shared bathroom is not maintained cleanly. Sometimes it smells like cigarette. They do not impose the rules strictly. STAFFS are rude especially in the lobby at least from my experience, doesnt help at all especially during night hours when stores are closed already. Like tonight, i bought a wine outside and it was very late in the night like 11pm something but i did not realize i need a wine opener as well. I went down to the lobby, spoke with a male staff and asked for one, he said that another guest broke it and there's nothing he can do.. i decided to go back out but the store i bought the wine was already closed but i did not give up instantly and walked around the hotel to find a store for about 20mins below 9deg celsius but unsuccessful.. I decided to go back to the hotel lobby and spoke with the same guy. I took my chance again and asked if there is a way to give me a knife instead and i'll figure it out myself how to open my wine. He responded by showing me the broken wine opener he mentioned earlier and said this words "WE ARE NOT A RESTAURANT", THERE IS A GOOD HOTEL 3mins FROM HERE AND YOU ASK THERE. We'll he is right that this is not a restaurant but to say that to your guests... I mean seriously going to other hotel asking something coming from an outsider of their hotel. how would that look like?... i am asking nicely and expecting him to do extra mile to help me but what i got was a rude and sarcastic response and crazy advise. Also, the other night my wife was not feeling ok and she wanted to drink some tea. She went to the lobby, SAME GUY. The machine is broken for the hot water and asked this guy some help and but did nothing. Next morning, guards drinking tea And coffee from their kettle! TRULY AMAZING! I'm doing this review while we're here btw. We still have 2 days...