Hyatt Place Paris Charles de Gaulle Airport — Hotel in Sarcelles

The frustration with this property started long before the actual stay when the Hyatt Place at Charles de Gaulles airport in Paris started spamming my inbox multiple times trying to sell me “upgrade options” that I should get as a Globalist anyway: Late check out, breakfast, a better room. Actually- plenty of room upgrade options were available and offered for extra money but once we arrived, surprise surprise, nothing “available”. Location is okay if you want to stay right in the departure route from one of CDG’s runways. Close enough to the airport itself but the property has the audacity to fleece guests extra for the transfer bus which, of course, gets shoved into your throat at several occasions (“Have you booked your transfer?”). I assume that many guests have clued up that you can use Uber or Bolt from the terminals for about the same price as two people on their transfer bus, just way more convenient and with less waiting. Property was the first Hyatt property in a very long time that did not allow Hyatt app check in but instead emailed you to try and get you to use a dodgy self-made property specific check in system which of course would not allow you any customisation as a loyalty member. Check in at the desk instead was close to pleasant despite the refusal for any Globalist upgrade or, heaven forbid, at least the standard thank you for your loyalty. Nope, nothing. At least our room was ready on early arrival but the property seemed half empty during our stay anyway which makes the lack of upgrade even more infuriating. Clearly one of those properties that wants the bookings through Hyatt but does not care to give back to its loyalty program.

The stingy management theme went through our entire stay. Staff ranged between disengaged and outright rude, the little grab and go store down at the lobby charged about three times as much as a local supermarket would (we checked, double wasn’t enough for this property’s greed) and the room was a pretty standard Hyatt Place room with a barely working aircon (the first of many in Europe- an ongoing and seemingly continent-wide issue) combined with a plastic Duvet and pillows as well as a horrible mattress topper that felt like made of rubber, presumingly to prevent spills and bodily liquids from soiling the way too soft mattress underneath. The in room coffee maker not only was a really weird model but essentially useless as no milk or at least powered creamer was provided. And we did not even bother to ask as we learnt the hard way that any requests are a waste of time: Housekeeping had decided to “forget” replenishing the toilet paper during the mid-stay clean which is a big oversight in itself, but when I tried to obtain another roll, oh my, did this expose how bad this property is being operated: First I tried downstairs at reception at 10pm and the usual disengaged staff told me they had to ask a colleague to bring one up- eyes roll. Said magic colleague of course never showed up so I called down an hour later at 11pm and was told it was yet to come. Another half hour, another call, this time at 11.30pm and I was told in an annoyed tone that the lady on the phone would “bring it up herself”. Over half an hour later, we decided to use some of our own handkerchiefs for business and went to bed. We’re talking toilet paper here so this could have been quite a disaster which might explain the rubber mattress topper 😬. But the best is yet to come: Around 1am in the night and roughly three hours after my initial pledge for toilet paper at reception, the phone suddenly my rang in our room, waking up in our sleep but I could not catch the phone in time. I had a suspicion and voila, a minute later it rang again (!!!) to tell us the long awaited toilet paper had arrived. In the morning we woke up to a beautiful display of toilet paper on our door handle which very clearly had a “Do not disturb sign” on it. Three hours for toilet paper and then waking you up during your sleep ignoring the DnD sign. Worst service in a...

Booked 2 rooms for 2 nights as a Hyatt Gold member and have never had such terrible customer service.

When we first arrived (at around 9pm) the receptionist was very rude and wouldn’t respond to anything we said while we were trying to check in. We gave her all of our information and she literally just wouldn’t check us in, we had to ask her coworker to check us in who refused to do so we finally had to beg the same woman. When we finally got everything done, she literally threw our passports and documents back at us.

Once we finally got to the rooms, we learned that they had given us the wrong rooms, we were supposed to have 2 suites (for 8 people total) and we had 1 suite and another tiny room. The rooms were dirty, the beds weren’t made and we were missing our rollaway bed we had ordered. We went downstairs to get the rollaway bed and the same receptionist was once again rude and said she had to check in person, so she came upstairs with us to check it out and then left without saying a word. We ran back downstairs to the front desk to find out what happened and she just said that we had to speak to her manager. Finally her manager arrived and he was also extraordinarily rude and also had to check in person, which he did and then finally brought the bed. Neither apologised or said anything, and then left without saying a word.

Next day, after spending the day in Paris, we found our rooms weren’t cleaned and the when we asked downstairs if it was possible to find out why and get new towels, once again they refused and blamed it on us placing the “do not disturb sign” on the doors, which we had not. We finally had to chase down a cleaning lady on another floor to get new towels for the evening. Cherry on top, we were supposed to have free parking (parking was very easy in front of hotel) and we ended up having to pay 11 euros anyways, we paid and got the hell out of there.

Overall, not worth coming here for the price or the location. Everything was subpar and having to deal with such horrible staff, keeping us up for an extra 1.5hrs the first night with their stupid antics, is just not worth it. I wish I could rate as 0 stars

OTHER - Location is ~1hr from Paris center and easy to find, lots of traffic to get here. Breakfast was fine but staff...

As a Hyatt Globalist, I typically enjoy my stays with the brand, but this was one of the worst Hyatt experiences I've ever had.

First, I originally booked a room at the Hyatt House and completed the online check-in with a suite upgrade. However, upon arrival, I was informed that they had overbooked and given my room to someone else. I was then relocated to a much smaller room at the Hyatt Place. Since I was only staying for one night, I didn’t mind too much, but it was disappointing.

Second, as a Globalist, I’m eligible to get complimentary bottled water. However, the front desk told me they had none available, even though they were selling bottled water in the lobby. I was instructed to use the bottle provided in the room to fill up at the water fountain. While I’m fine with having clean drinking water this way, the bottle in my room had water left in it and appeared to have been used, which is quite disgusting. I requested a new one from the front desk, and although they promised to bring one, I waited for hours and never received it.

Third, the room itself had several issues. The shower was not properly sealed, causing water to spray all over when I turned it on. The room wasn't adequately cleaned either, as there was noticeable dust on the bed and table.

Lastly, this was the first airport hotel I've stayed at that didn’t provide complimentary transportation to the airport. Guests are required to book a shuttle or taxi at an additional cost. It begs the question: why even call it an airport hotel?

This is the first time I’ve left a negative review for a Hyatt property. The service and management were incredibly disappointing. I had an otherwise wonderful vacation in Paris, but just have a terrible ending staying...