Hotel Grand Palace — Hotel in Tbilisi

The hotel is absolutely in a remote place away from the center, travel to any spot is via taxi, only consolation is that taxis are cheap. Except for a small grocery opposite the hotel there are no restaurants anyway around to eat, guest will need to travel to the center. I don’t think the hotel has a restaurant for dinning, we tried to order food but unfortunately we did not take the Georgian SIM card, we requested the reception to order food online and stated that we would pay in cash but she told us that her mobile phone is old and therefore she cannot order online, I Have Never experienced this type of attitude or an answer from any hotel staff in the 23 countries that I visited and Georgia was the 24th where we live in a digital world and still do not have access to such online apps???.we requested for a triple room and the double was bigger than a triple room, we asked for a better view as the room was small the hotel staff told us that they only had this room which was facing old residential houses and honestly it was disgusting. Besides the hotel staff calling and supporting to get taxis for guest nothing else seem appreciated as they we not bothered. Breakfast starts only at 8am and I have never witnessed this timing in all other countries that I have visited, where breakfast usually starts earlier (7am at least) and if you have an early flight around 10am forget your breakfast for that day, when we asked the hotel staff why the breakfast is so late as we have to catch our flight she mentioned that’s your problem….the TV in the room did I not work till we left despite several complaints and promises from the staff to have it fixed. There is not tea/coffee or even water Provided during the stay so guest need to arrange the same on their own. The hotel staff kept saying that it’s walkable to the city PLEASE do not believe them. If you are a tourist on vacation and need to move around or have accessibility to things close by this hotel is not suitable as it brings only frustration if you need to find something quick and nearby. We booked our tour via Holiday factory and at end point the hotel was changed and we were offered this hotel in exchange to the other hotel which was close to the center(for a reason which we do not know) infact we have also raised this with holiday factory as we have travelled through some of their tours where the hotels/accessibility were good. Honestly I will not book or stay at this hotel through any tour operator it’s not worth it, if you spend your holidays in a remote place without any basic amenities which are not available within...

I stayed at Hotel Grand Palace Tbilisi during my visit to Tbilisi in January. Overall, my experience was a mix of positive and negative aspects. While the hotel had its advantages, such as a welcoming reception, spacious rooms, stunning views, and a convenient location near the city center, the lack of cleanliness, especially regarding the bed linen, left me disappointed.||Let's start with the positives. The reception at Hotel Grand Palace was truly great and welcoming. The staff was friendly, accommodating, and efficient in handling check-in and other inquiries. Their warm and professional approach created a welcoming atmosphere, which was a great way to start my stay.||The rooms were spacious and well-designed. It was a relief to have ample space to move around and store my belongings comfortably. The furnishings were tasteful, and the large windows offered great views of the surrounding cityscape. Waking up to such a picturesque scene was definitely a highlight of my stay.||Additionally, the hotel's location was incredibly convenient. Being close to the city center meant that I had easy access to various attractions, restaurants, and shopping areas. It saved me a lot of time and effort in commuting, allowing me to make the most of my visit to the city.||Regrettably, the cleanliness issue significantly impacted my impression of Hotel Grand Palace. The most concerning aspect was the condition of the bed linen. Upon closer inspection, I discovered numerous hairs from previous guests scattered across the sheets. This lack of attention to detail was disheartening and, frankly, quite off-putting. A clean and fresh bed is essential for a comfortable stay, and the presence of hair from previous stayers was undeniably unpleasant.||While I understand that housekeeping can sometimes overlook minor details, such as stray hairs, hotels need to maintain a high standard of cleanliness, especially when it comes to bedding. This particular issue greatly affected my overall comfort and made me question the hotel's commitment to cleanliness.||I hope the hotel takes steps to improve its housekeeping practices to ensure a more hygienic and enjoyable experience for...

So, first of all, i should say that i'm rating this hotel as 1 only because of friendly and helpful hotel staff. If not for them, this would be 0 out of 5.||||1) NO heating in middle of november, only air conditioner, which was NOT working. They tried to move me to the other room, but again, AC was not working in this room either. Then they asked me to move to lux room with 2 AC's... but guess what? Both of them were not working. After that they asked me if i want to move to other hotel nearby and i refused, because i was already sick of moving my staff from one place to another. So yeah, sleeping with clothes on in middle of november and still feeling cold... Some homeless man experience for the price of 3 star hotel.||||2) "Anywhere the wind blows..." - does really matter, my friends. Whole building was shaking when wind was blowing. And remember that hotel is located on the hill, so this noize and shaking was permanent. Good luck trying to sleep while your windows are trembling, and the wind whistles blast into your ears.||If you want to experience living in haunted old house - go there. 10/10.||||3) Bedsheets and towels. I'm not really picky one when it comes to that part. But man, how can fresh towels and bedsheets smell... like MOLD. Better bring your own washing powder.||||4) I thought breakfast was kinda good (i'm not picky eater)... But 2h after breakfast...||As a person who can eat barely anything and don't even get a light indigestion i should say that this food was not good at all.||||5) Internet. The way they located internet routers is hillarious. It's only working near your door. So best way to use it, just put your chair right in front of the door. Nice.||||6) Talking about doors... They were thin as a paper, so i can hear people talking on 1st floor while being in my room at 4th floor. I can even say "bless you" when someone sneezes and they will hear me wherever they are. Connecting with strangers - 10/10.||||||I left this place after staying here for one day. Maybe AC's are fixed now, but they need to rebuild the whole hotel in order to just get on the 2 star level.||||Never coming back, even...